Back Office Manager

DATAMARK, Inc.; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

PF

Gratuity

Mediclaim

PLI

Job summary

DATAMARK, Inc. is seeking a highly skilled Back Office Manager to lead our logistics back office. You will oversee daily operations, drive process improvements, ensure quality service for clients, and uphold company policies.

You will manage staff performance, provide training and development, monitor KPIs, and collaborate with other departments to ensure seamless workflows. Strong leadership, communication, and analytical problem-solving skills are essential in this fast-paced role.

Qualifications

• Bachelor's degree in Business Administration, Management or a related field.
• Minimum 5 years of back office management experience (Logistics) or similar.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and relevant software.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Oversee daily operations of the back office team ensuring adherence to processes and quality standards.
• Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
• Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
• Develop and implement effective strategies to drive operational efficiency and improve service delivery.
• Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
• Monitor and report on key performance indicators (KPIs) related to back office operations.
• Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
• Collaborate with other departments to ensure seamless workflow and coordination between teams.
• Ensure compliance with all relevant regulations, policies, and procedures.

Skills

Leadership

Communication

Analytical thinking

Multitasking

Excel

MS Office

Education

Bachelor's degree in Business Administration/Management

Tools

Microsoft Office Suite

Job description

Back Office Manager

Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.

Key Responsibilities

• Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
• Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
• Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
• Develop and implement effective strategies to drive operational efficiency and improve service delivery.
• Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
• Monitor and report on key performance indicators (KPIs) related to back office operations.
• Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
• Collaborate with other departments to ensure seamless workflow and coordination between teams.
• Ensure compliance with all relevant regulations, policies, and procedures.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 5 years of experience in back office management (Logistics) or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.
• Strong analytical and problem‑solving abilities.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.
• Experience in process improvement methodologies is a plus.

Benefits

• PF
• Gratuity
• Mediclaim
• PLI