Senior Back Office Supervisor

Datamark Bpo Service; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Group Medical Insurance

Statutory Benefits

5 Days Working

Job summary

DATAMARK, Inc. in Mumbai seeks a Senior Back Office Supervisor to lead and optimize our back office operations. You will guide a team, streamline mailroom and data entry tasks, and drive efficiency through performance metrics.

Ideal candidates have 5+ years in back office roles, with at least 2 years in supervision, and strong Word/Excel skills. Excellent communication and problem-solving abilities are essential in a fast-paced environment.

Qualifications

• Education: High School Diploma or equivalent; Bachelor’s degree preferred.
• Experience: 5+ years in back office operations, with at least 2 years in a supervisory role.
• Leadership: Proven ability to lead and develop a diverse team.
• Communication: Exceptional verbal and written communication skills.
• Technical: Proficiency in data entry software and Microsoft Office Suite (Word, Excel).
• Analytical: Strong analytical and troubleshooting abilities with focus on process improvement.
• Attention to Detail: High level of accuracy and attention to detail in all work processes.
• Flexibility: Capacity to adapt to changing priorities and work under pressure.

Responsibilities

• Team Leadership: Supervise, train, and coach back office staff to achieve optimal performance.
• Operational Oversight: Manage and streamline back office processes, including mailroom and data entry tasks.
• Performance Measurement: Regularly assess workload and team performance, implementing improvements to drive success.
• Problem Solving: Investigate and resolve issues as they arise to maintain workflow continuity.
• Reporting: Generate reports on operational performance for management review and strategy formulation.

Skills

Team Leadership

Communication

Attention to Detail

Analytical Skills

Flexibility

Problem Solving

Data Entry

Microsoft Office Suite

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Data entry software

Job description

Position: Senior Back Office Supervisor at DATAMARK, Inc.

DATAMARK, Inc. is seeking a dynamic and experienced Senior Back Office Supervisor to join our team in Datamark Mumbai. In this pivotal role, you will oversee and enhance the effectiveness of our back office operations, ensuring that our team meets organizational and client needs. As a Senior Back Office Supervisor, you will lead by example, instilling a culture of excellence among your team members while managing daily tasks efficiently.

Key Responsibilities

• Team Leadership: Supervise, train, and coach back office staff to achieve optimal performance.
• Operational Oversight: Manage and streamline back office processes, including mailroom and data entry tasks.
• Performance Measurement: Regularly assess workload and team performance, implementing improvements to drive success.
• Problem Solving: Investigate and resolve issues as they arise to maintain workflow continuity.
• Reporting: Generate reports on operational performance for management review and strategy formulation.

Join us at DATAMARK, Inc. and play a vital role in our commitment to delivering exceptional service and support to our clients, while fostering a collaborative and productive work environment.

Qualifications for Senior Back Office Supervisor

• Education: High School Diploma or equivalent; Bachelor’s degree is preferred.
• Experience: Minimum of 5 years in back office operations, with at least 2 years in a supervisory role.
• Leadership Skills: Proven ability to lead and develop a diverse team.
• Communication: Exceptional verbal and written communication skills.
• Technical Skills: Proficiency in data entry software and Microsoft Office Suite (Word, Excel).
• Analytical Skills: Strong analytical and troubleshooting abilities with a focus on process improvement.
• Attention to Detail: High level of accuracy and attention to detail in all work processes.
• Flexibility: Capacity to adapt to changing priorities and work under pressure.

Benefits

• Group Medical Insurance
• Statutory Benefits
• 5 Days Working