Back Office Manager

Shriram Finance; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Shriram Finance is seeking a Manager Back Office based in Chennai to oversee day-to-day operations, ensure compliance and accuracy, and enhance process efficiencies. You will manage a team, review reports, and coordinate across departments.

The ideal candidate should have a Bachelor's degree and 6 to 7 years of experience in banking or financial services. Strong skills in team handling and process management are required. This role is vital for operational excellence within the organization.

Qualifications

• 6 to 7 years of experience in back-office operations or a similar domain.
• Experience in team handling and process management preferred.

Responsibilities

• Supervise daily back-office operations ensuring adherence to procedures.
• Monitor operational workflows for timely transaction processing.
• Review operational data for accuracy and compliance.

Skills

Back-office operations management

Team handling

Process management

Regulatory compliance

Data accuracy

Education

Bachelor's degree in Commerce, Business Administration, Finance, or related field

Job description

Job Summary

The Manager Back Office is responsible for overseeing day-to-day back-office operations, ensuring accuracy, compliance, process efficiency, and timely completion of operational activities. The role involves managing a team, monitoring service quality, coordinating with internal departments, and implementing process improvements to support organizational objectives.

Key Responsibilities

• Supervise and manage daily back-office operations and ensure adherence to established procedures and service standards.
• Monitor operational workflows and ensure timely processing of transactions, documentation, and customer requests.
• Review and verify reports, records, and operational data for accuracy and completion.
• Ensure compliance with internal policies, regulatory requirements, and audit guidelines.
• Coordinate with branches, sales teams, vendors, and other departments for seamless operational support.
• Identify process gaps and implement corrective actions to improve efficiency and productivity.
• Handle escalations, resolve operational issues, and provide timely support to stakeholders.
• Prepare and present MIS reports, productivity reports, and management dashboards.
• Conduct periodic quality checks and process reviews to maintain operational excellence.
• Assist in the implementation of new systems, products, and process changes.
• Train, mentor, and guide team members to enhance their performance and professional development.
• Support internal and external audits by providing required information and documentation.
• Monitor team performance against defined KPIs and service levels.

Required Skills

• Bachelor's degree in commerce, Business Administration, Finance, Banking, or a related field.
• 6 to 7 years of experience in back-office operations, administration, banking, financial services, or a similar domain.
• Experience in team handling and process management preferred.