Assistant Manager Back Office

Datamark, Inc.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Group Medical Insurance

Statutory Benefits

5 Days Working

Job summary

Datamark, Inc. is seeking an enthusiastic Assistant Manager Back Office to oversee our back office operations in Mumbai.

You will manage a team of associates, driving productivity and maintaining high-quality standards while collaborating with other departments to meet client expectations. Responsibilities include supervising daily functions, leading performance initiatives, solving problems, and guiding process improvements.

Qualifications

• Minimum Bachelor's degree preferred.
• At least 6 years of back-office experience with 4+ years in a supervisory role.
• Strong leadership and people-management skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Supervise daily back-office operations and staff.
• Lead performance metrics and process improvements.
• Handle client escalations and collaborate with departments.
• Conduct client tours and present data using PowerPoint.
• Support hiring and training of new staff.

Skills

Team supervision

Performance management

Client escalation handling

Cross-functional collaboration

Education

Bachelor's degree

Tools

PowerPoint

Job description

DATAMARK, Inc. is seeking an enthusiastic and dedicated Assistant Manager Back Office to join our dynamic team! This position is crucial in overseeing our back office operations, ensuring that processes run smoothly and efficiently. As the Assistant Manager, you will manage a team of associates, driving productivity and maintaining high-quality standards in our operations. Your role will involve collaborating closely with different departments and teams to achieve operational excellence and meet client expectations.

Your key responsibilities will include supervising daily back office functions, leading performance management initiatives, and implementing best practices to enhance workflow efficiency. You will also play a critical role in problem-solving, handling client escalations, and fostering a cohesive team environment that prioritizes collaboration and continuous improvement.

Role:

Back Office Assistant Manager

Primary Responsibilities:

• Coordinates and oversees the day-to-day workflow of Back Office Supervisors.
• Assists the Back Office Manager with employment actions, including discipline and termination of employees in accordance with company policy.
• Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager
• Assists with hiring and training new staff
• Develops Back Office Supervisors and Lead Operators for promotional opportunities
• Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as PowerPoint.
• Conducts comprehensive tours for clients in their production areas
• Tracks and evaluates the performance of employees in the assigned groups.

Minimum Qualifications:

• Bachelor’s Degree preferred

Experience Required:

• At least 6 years of back office field experience with 4 of those years in a supervisory role.

Benefits:

• Group Medical Insurance
• Statutory Benefits
• 5 Days Working