Assistant Manager - Automation (Service Engineer)

John Cockerill; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

John Cockerill Navi Mumbai is seeking a proactive Service Automation Engineer to support industrial drives and automation. You will troubleshoot, commission, and service automation systems, coordinate spare parts, and interact with customers to ensure on-time execution and high satisfaction.

Ideal candidates possess a Diploma in Electrical/Electronics/Instrumentation, 4–8 years in automation, and hands-on experience with drives, PLCs, HMIs, and software configuration using TIA Portal and SIMATIC

Qualifications

• Diploma in Electrical, Electronics or Instrumentation Engineering.
• 4–8 years in industrial automation, drives, and service engineering.
• Strong troubleshooting of drives, PLCs, HMIs, and power electronics.
• Experience with field service, commissioning, and customer support.

Responsibilities

• Troubleshoot drives, PLCs, HMIs, and automation equipment onsite and remotely.
• Install, commission, test, and startup drives and automation systems.
• Configure software and commissioning settings using TIA Portal and SIMATIC Manager.
• Prepare service reports and maintain technical documentation.
• Coordinate procurement, spare parts, and service activities with teams.
• Support panel erection, wiring verification, FAT/SAT, and commissioning.
• Provide regular status updates to customers and internal teams.

Skills

Troubleshooting

Customer handling

Project coordination

Ownership & accountability

Analytical thinking

Education

Diploma in Electrical, Electronics or Instrumentation Engineering

Tools

TIA Portal

SIMATIC Manager

MS Office

ERP systems

Job description

Location - Navi Mumbai

Job Summary

We are seeking a proactive and technically competent Service Automation Engineer to support our industrial drives and automation business. The role covers troubleshooting, commissioning, field service, customer support, spare parts management, and project execution. The candidate should have strong technical knowledge, customer-handling skills, commercial awareness, and a results-oriented approach. The ability to take ownership and complete assignments within committed timelines is essential.

Key Responsibilities

Technical Service Support

• Troubleshoot industrial drives, controller cards, PLCs, HMIs, power electronics, and automation equipment.
• Provide onsite and remote technical support to customers.
• Perform installation, commissioning, testing, and startup of drives and automation systems.
• Configure software, parameters, and commissioning settings using TIA Portal and SIMATIC Manager.
• Prepare service reports and maintain technical documentation.

Spare Parts Service Operations

• Raise and follow up on Purchase Requisitions (PRs) and Purchase Orders (POs) for service and spare parts.
• Coordinate with procurement teams, vendors, and suppliers to ensure timely material availability.
• Manage spare parts requirements and support inventory activities.

Automation Panel Project Execution

• Support electrical panel erection, wiring verification, inspection, FAT/SAT, testing, and commissioning.
• Assist in automation software development, modifications, troubleshooting, and optimization.
• Coordinate project activities to ensure timely execution and completion.
• Ensure compliance with safety standards and customer requirements.

Coordination Customer Communication

• Coordinate effectively with customers, vendors, service teams, and sales teams.
• Respond promptly to customer inquiries and service requests.
• Provide regular status updates on ongoing service and project activities.
• Coordinate service and spare parts orders from receipt through completion.
• Maintain high customer satisfaction through professional and timely support.

Required Qualifications

Education and Experience

• Diploma in Electrical, Electronics, or Instrumentation Engineering.
• 4-8 years of relevant experience in industrial automation, drives, and service engineering.

Technical Skills

• Strong troubleshooting skills in electronic circuits, controller cards, and drive systems.
• Working knowledge of VFDs, servo drives, soft starters, PLCs, HMIs, SCADA, and industrial automation systems.
• Understanding of industrial communication protocols and automation architecture.
• Knowledge of electrical control panels, commissioning, testing, and field service activities.
• Experience with automation software configuration and commissioning.
• Familiarity with MS Office, ERP systems, PR/PO processes, invoicing, and service documentation.

Desired Competencies

• Quick response and sound decision-making skills.
• Positive attitude and strong customer focus.
• Analytical thinking and problem-solving abilities.
• Effective communication and customer-handling skills.
• Proactive, self-driven, and action-oriented approach.
• Ability to work under pressure and meet committed deadlines.
• Strong ownership, accountability, and execution skills.
• Ability to collaborate across multiple functions.
• Willingness to travel extensively for customer support and commissioning activities.

Ideal Candidate Profile

The ideal candidate will have hands‑on experience in industrial drives, automation systems, electronics troubleshooting, commissioning, and field service. The candidate should demonstrate technical confidence, urgency, ownership, and commercial awareness. The ability to independently execute service and project activities while maintaining strong customer relationships is essential.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.