Assistant Manager

KSB Chile S.A.; Vadodara; On-site; INR 250,000 - 500,000; Full time

Job summary

KSB Chile S.A. in Vadodara is seeking a service-oriented professional to address customer complaints related to pump supply, installation, and site performance. The role requires analyzing issues, providing technical guidance, and collecting data to understand criticalities.

You will collaborate with operations, quality and purchasing to share learnings and prevent re-occurrence, gather application data, and develop case studies for training and process improvement.

Responsibilities

• Attend customer complaints regarding short/wrong supply and installation issues at site.
• Provide technical guidance to customers and suggest repair techniques.
• Analyse complaints and determine root causes to provide effective solutions.
• Collect application and operation data to understand criticality and potential problems.
• Share learnings at site with operations, quality, and purchasing teams to prevent recurrence.
• Gather data on applications and operations and salvage techniques used by customers.
• Present collected information on claims/complaints to after-sales for work solutions and implement them.
• Prepare case studies for presentation during training.

Job description

Job Description:

1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.

2. To analyse the complaints and provide solution to the customer with proper root cause analysis

3. Collect application & operation related data for understanding criticalities & possible problems.

4. To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.

5. Gather application & operation related data and various salvaging techniques, used by our customers.

6. Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.

7. To prepare case studies for presentation during training.

8. Any other assignment as directed by the superiors from time to time.

Requirements: