Manager- Technical Warranty Management

KSB; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

KSB in Pune, India seeks a Root Cause Analysis professional to gather data, lead cross-functional reviews, and present findings to customers. You will drive corrective actions and support service engineers, ensuring permanent improvements and robust fault diagnosis in pump systems.

The role emphasizes analytical rigor, strong communication, and ability to coordinate with design, manufacturing, and quality teams on-site.

Qualifications

• Product and application knowledge required.
• Knowledge of pump design aspects.
• Knowledge about pump performance issues.
• Knowledge about pump operation philosophy.
• Pump construction know-how.
• Experience using different techniques used for Root Cause Analysis.
• Exposure to field service/techniques for troubleshooting of pumps issues.
• Communication Skills
• Analytical Skills
• Problem solving Skills
• Target Orientation
• Conflict Management skill

Responsibilities

• Gather relevant data for analysis against customer complaint from customer, service engineer, and site visits as needed.
• Arrange internal committee meetings with design, manufacturing, and quality to diagnose the root cause.
• Prepare detailed root cause analysis with countermeasures and present to customer via meetings and presentations.
• Coordinate corrective actions across departments and ensure implementation.
• Provide technical support to customers and KSB service engineers.
• Follow up to ensure permanent error elimination through CAPA actions.

Skills

Analytical Skills

Communication Skills

Problem Solving Skills

Target Orientation

Conflict Management Skill

Tools

Root Cause Analysis Techniques

Pump Design Knowledge

Job description

Roles and Responsibilities :

1. Gather relevant required data for analysis against the customer complaint

- from customer

-KSB service engineer

-Self visit to site as required if data is insufficient to analyze.

2. Arrange internal committee meeting with all the concerned from design, manufacturing, quality. Brainstorming with the committee against the data gathered to analyse & decide and diagnosis the cause of the failure against the customer complaint.

3. Prepare detailed root cause analysis with countermeasures and present to the customer systematically through a good presentation through virtual/physical meetings and finally convince the customer the root cause of the complaint.

4. Work out corrective action required; ensure implementation through co-ordination with concerned departments.

5. Provide technical support to customers as well as KSB service Engineers.

6. Ensure error elimination permanently for future through corrective and preventive action. Follow up & ensure implementation of those actions.

Job Requirements:

• Product and application knowledge
• Knowledge of Pump design aspects
• Knowledge about Pump performance issues
• Knowledge about pump operation philosophy
• Pump construction know how
• Experience of using different techniques used for Root cause analysis
• Exposure to field service/techniques for troubleshooting of pumps issues
• Communication Skills
• Analytical Skills
• Problem solving Skills
• Target Orientation
• Conflict Management skill