Assistant Manager

Eye Q; Surat; On-site; INR 650,000 - 1,000,000; Full time

Job summary

Eye-Q Eye Hospitals in Surat, India seeks an Assistant Manager – HR (HRBP) to act as a strategic HR partner for the centres. The role oversees the complete employee lifecycle, partners with business leaders on people matters, drives HR processes and maintains a positive, compliant work environment.

You will work with Centre/Business Heads to understand manpower requirements, drive planning and recruitment in coordination with Talent Acquisition, manage employee relations, payroll inputs, and

Qualifications

• Experience in hospital/clinical admin operations preferred.
• Ability to lead teams and manage staff across locations.
• Strong adherence to policies, processes and compliance requirements.

Responsibilities

• Partner with Centre/Business Heads to understand manpower needs.
• Drive manpower planning, recruitment and deployment with TA.
• Manage employee relations, grievances and discipline.
• Monitor attendance, leave and punctuality across locations.
• Coordinate HR processes like payroll inputs and performance reviews.

Skills

Leadership

Management

Communication

Interpersonal skills

Problem-solving

Adaptability

Organization

Tools

Healthcare management software

Microsoft Office

EHR systems

Budgeting tools

Project management software

Job description

Job Title: Assistant Manager

Company Name: Eye-Q Eye Hospitals

Job Description

The Assistant Manager will play a pivotal role in supporting the day-to-day operations of Eye-Q Eye Hospitals. This position involves managing staff, coordinating patient services, and ensuring that the hospital meets its operational goals. The Assistant Manager will work closely with the upper management to implement policies, enhance patient satisfaction, and maintain high standards of care. Key responsibilities include overseeing administrative processes, managing budgets, ensuring compliance with healthcare regulations, and facilitating communication between departments. The Assistant Manager will also assist in strategic planning and contribute to the development of training programs for staff members.

Skills Required

• Strong leadership and management skills
• Excellent communication and interpersonal abilities
• Proficient in problem-solving and decision-making
• Ability to work in a fast-paced environment
• Organizational and multitasking skills

Tools Required

• Familiarity with healthcare management software
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of electronic health record (EHR) systems
• Experience with budgeting and financial management tools
• Capability to utilize project management software

Roles and Responsibilities

We are looking for an Assistant Manager – HR (HRBP) who will act as a strategic HR partner for the assigned business/centres. The role will be responsible for managing the complete employee lifecycle, partnering with business leaders on people matters, driving HR processes, and ensuring a positive and compliant work environment.

• Partner with Centre/Business Heads to understand and address manpower and people-related requirements.
• Drive manpower planning, recruitment and workforce deployment in coordination with the Talent Acquisition team.
• Manage employee relations, grievances, conflicts and workplace concerns and ensure timely resolution.
• Monitor and drive attendance, leave, punctuality and discipline across assigned locations.
• Coordinate and support KRA/KPI setting, performance reviews, PIP and performance improvement initiatives.
• Analyse attrition and employee retention and recommend corrective actions.
• Coordinate payroll inputs, including attendance, LOP, incentives, increments, transfers and other employee movements.
• Ensure smooth execution of the complete employee lifecycle – onboarding, induction, probation, confirmation, transfer, promotion and separation.
• Ensure implementation and adherence to HR policies, processes and statutory compliances.
• Handle disciplinary matters, including misconduct, absenteeism, policy violations and behavioural issues, as per company policy.
• Identify training requirements and coordinate learning and development initiatives with relevant stakeholders.
• Conduct employee connects and engagement initiatives to improve employee satisfaction and retention.
• Prepare and analyse HR MIS covering headcount, attrition, absenteeism, recruitment, manpower cost and other HR metrics.
• Conduct periodic HR audits and ensure timely closure of identified gaps.
• Work closely with Business Heads, Centre Managers, Finance, Payroll and Recruitment teams on HR-related matters.
• Support HR projects and initiatives such as salary benchmarking, manpower optimization, employee engagement and process improvement.