Team Lead

Infosys BPM; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys BPM in India is seeking a Finance professional to own end-to-end I2C delivery for billing, claims, collections, cash application, and reconciliations within the hospital/entity segment.

The role involves resolving complex insurance claims, driving cash application accuracy, managing AR ageing and DSO, and supporting period-close activities with tax and audit data extracts. Strong focus on process improvement and team guidance.

Qualifications

• Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.
• O2C finance processes and related controllership activities.

Responsibilities

• Own end-to-end I2C delivery for an assigned hospital/entity segment billing, claims, collections, cash application, and reconciliations ensuring accuracy and SLA adherence.
• Resolve complex, aged, or disputed insurance claims and customer queries; liaise with insurers, TPAs, and hospital business offices to closure.
• Drive cash application accuracy for complex remittances, including RPA-enabled matching, and investigate unallocated cash.
• Own AR ageing and DSO for the assigned book; drive collections escalations and engage debt-collection/legal firms for prolonged non-payment cases as needed.
• Prepare bad-debt provisioning inputs, write-off documentation, and support period-close reconciliations (bank, GL, HIS-to-ERP).
• Support statutory/indirect tax and audit requirements with data extracts and reconciliations for the I2C scope.
• Identify and drive process improvement/automation opportunities in billing, claims, and cash application.
• Guide and review the work of junior associates within the sub-process.

Skills

O2C

Education

BCom

Job description

Roles & Responsibilities

• Own end-to-end I2C delivery for an assigned hospital/entity segment billing, claims, collections, cash application, and reconciliations ensuring accuracy and SLA adherence.
• Resolve complex, aged, or disputed insurance claims and customer queries; liaise with insurers, TPAs, and hospital business offices to closure.
• Drive cash application accuracy for complex remittances, including RPA-enabled matching, and investigate unallocated cash.
• Own AR ageing and DSO for the assigned book; drive collections escalations and engage debt-collection/legal firms for prolonged non-payment cases as needed.
• Prepare bad-debt provisioning inputs, write-off documentation, and support period-close reconciliations (bank, GL, HIS-to-ERP).
• Support statutory/indirect tax and audit requirements with data extracts and reconciliations for the I2C scope.
• Identify and drive process improvement/automation opportunities in billing, claims, and cash application.
• Guide and review the work of junior associates within the sub-process.

Technical Requirement

Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.

Educational Requirement

BCom

Preferred Skills

Finance & Accounts->O2C

Service Line

BPO Service Line