Assistant Manager

WNS Holdings; Nashik District; On-site; INR 600,000 - 900,000; Full time

Job summary

WNS Holdings in Nashik is seeking an operations lead to manage client deliverables and SLA performance. You will oversee attendance rostering, leave management, and timely escalation of people issues, while coaching staff and driving process training.

The role emphasizes workforce planning, data accuracy, and continuous improvement to meet client requirements under pressure. Strong English communication, attention to detail, and ability to respond effectively to client needs are essential as you

Qualifications

• Graduate with ability to manage client expectations.
• Experience in handling escalations and training needs.
• Strong communication and data-driven decision making.

Responsibilities

• Ensure client deliverables are achieved.
• Proactively manage and enhance team performance based on SLA.
• Attendance rostering and leave management.
• Timely escalation of people issues and training staff.
• Coach and mentor staff, build team relationships, and drive development.
• Implement corrective actions to meet client requirements.
• Shipping & Logistics process knowledge is preferable.

Skills

Attention to details

English communication

Time management

Client escalations

Workforce planning

Data accuracy

Problem resolution

Coaching & mentoring

Education

Graduate

Job description

Key Accountabilities:

• Should ensure client deliverables are achieved.
• Proactively managing & enhancing performance of the team based on the SLA.
• Attendance rostering, leave management.
• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member.
• Guide, coach and mentor for the staff, build relationships within the team, people development while maintaining the discipline within the team.
• Implementing corrective action as and when required ensuring client requirements are honored & met.
• Shipping & Logistics Process Knowledge Preferable.

Capabilities.

• Attention to details.
• Excellent verbal and written communication skills in English.
• Sense of responsibility. Methodical thinking.
• Ability to understand client requirements and respond effectively.
• Prepare & maintain accurate data.
• Strong knowledge of Time Management
• Experience in managing client escalations/feedbacks effectively.
• Address escalations and ensure timely resolution of issues.
• Experience in planning & managing workforce, TAT, SLAs and productivity under high pressure environment.
• Drive quality & efficiency projects, brainwaves within the teams.
• Experience in talent identification from associates and grooming them for next level.
• Implementing corrective action as and when required ensuring client requirements are honored & met.

Qualifications

Graduate