Associate Director of Information Technology

Illinois Tech Mumbai; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Illinois Tech Mumbai is looking for an Associate Director - IT to oversee and enhance digital application systems. You will manage systems like Student Information Systems, Learning Management Systems, and CRM platforms.

The role requires extensive experience in higher education IT environments, strong stakeholder engagement skills, and efficacy in managing cross-functional projects. Your contributions will ensure operational stability and continuous improvements in academic operations across campuses.

Qualifications

• Proven experience administering and configuring Student Information Systems or campus administration platforms.
• Strong understanding of campus and student administration processes.
• Excellent communication skills to engage technical and non-technical stakeholders.

Responsibilities

• Own the end-to-end lifecycle of campus and academic applications.
• Define application roadmaps aligned with institutional objectives.
• Lead cross-functional projects including system implementations and process improvements.

Skills

Project management

Stakeholder engagement

Technical communication

Change management

Data governance

Education

Experience with Student Information Systems

Experience with Learning Management Systems

Tools

Canvas

Moodle

Blackboard

Job description

Daskalos is transforming education in India by making world‑class learning accessible and affordable. We bridge global academic excellence with local aspirations by partnering with leading international universities to establish campuses in India. This allows us to deliver high‑quality, future‑ready education at a fraction of the international cost.

Our mission is to empower students with transformative opportunities right in India.

About University and the Role

Illinois Tech’s international campus in Mumbai brings over 130 years of academic distinction to India’s thriving innovation hub. Founded in 1890, Illinois Tech is a globally accredited university celebrated for fostering innovation, entrepreneurship, and real‑world impact. We’re ranked #1 in Illinois and #22 in the U.S. for the best salaries of our graduates (Wall Street Journal/College Pulse 2026). Illinois Tech Mumbai features STEM programs in India in addition to business courses delivered by international faculty. Students will benefit from experiential learning, local and global industry partnerships, and capstone projects, all of which will provide a truly immersive and career‑focused education. Beginning academic year 2026, the campus will offer a range of undergraduate and postgraduate programs designed to meet the evolving needs of global industries.

Position: Associate Director - IT

Reporting to: Chief Operating Officer – India Campus

Employment Type: Full‑time

Summary

We are seeking an experienced individual to own, govern, and continuously enhance the institution’s digital application ecosystem. This role provides strategic and operational leadership across Student Information Systems (SIS), Students ERP, campus administration platforms, Learning Management Systems (LMS), Customer Relationship Management (CRM) platforms, institutional websites, library systems, and academic learning technologies.

This is a leadership role requiring deep expertise in higher education systems, strong stakeholder engagement capability, and the ability to drive governance, integrations, and continuous platform improvement across campuses.

Who Should Apply

This role is ideal for experienced IT professionals who have led or managed enterprise academic applications within higher education or similar institutional environments.

Qualifications & Experience

• Have hands‑on experience administering and governing Student Information Systems (SIS) or campus ERP platforms and worked extensively with Learning Management Systems (Canvas, Moodle, Blackboard, or enterprise LMS) and CRM platforms supporting admissions and student engagement.
• Understand end‑to‑end student lifecycle processes including admissions, enrollment, academics, assessments, and graduation workflows. Have successfully led system implementations, upgrades, integrations, or digital transformation initiatives.
• Are comfortable engaging with academic leadership, administrative teams, IT departments, and external vendors. Enjoy owning platforms end‑to‑end from roadmap definition and governance to operational stability and enhancement.
• Possess strong project management and structured change management experience. Thrive in multi‑campus, cross‑functional environments requiring governance and collaboration.
• Strategic in thinking, detail‑oriented in execution, and proactive in driving improvements.

Key Responsibilities

• Own the end‑to‑end lifecycle of campus and academic applications, including SIS, Student ERP, LMS, CRM platforms, websites, and library systems.
• Define application roadmaps, governance models, and enhancement priorities aligned with institutional objectives.
• Ensure stability, scalability, data integrity, security, and performance across all platforms.

Campus & Academic Application Management

• Lead administration and optimization of Student Information Systems / Student ERP platforms (such as Digii) supporting admissions, enrollment, academics, and the student lifecycle.
• Provide functional and operational leadership for Canvas LMS.
• Oversee CRM platforms supporting marketing, admissions, and student engagement, including integration with academic applications.
• Manage institutional websites in coordination with internal and external stakeholders.

Library & Learning Technology Leadership

• Lead support for Library Resource Centre systems including Koha library management system, RFID‑enabled circulation solutions, and reading list management applications.
• Oversee lecture capture systems and classroom learning technologies in collaboration with academic and IT teams.
• Lead integrations between SIS, Student ERP, LMS, CRM, websites, library systems, and third‑party tools.
• Act as the primary point of contact for vendors, managing service levels, upgrades, and roadmap discussions.
• Collaborate with internal IT teams on architecture, security, and data governance.

Project, Change & Stakeholder Management

• Lead cross‑functional projects including system implementations, upgrades, integrations, and process improvement initiatives.
• Translate academic and administrative requirements into scalable system designs and delivery plans.
• Drive structured change management and ensure smooth adoption across user groups.
• Identify opportunities to enhance platform usage, streamline operations, and improve user experience.
• Stay updated on new features across SIS and related systems and proactively drive improvements.
• Maintain comprehensive documentation, governance standards, and training materials.

Qualifications

• Proven experience administering and configuring Student Information Systems or campus administration platforms.
• Strong understanding of campus and student administration processes, including enrollment, course management, and student lifecycle workflows.
• Experience working with Learning Management Systems (Moodle, Canvas, Blackboard) and CRM platforms.
• Demonstrated ability to manage system implementations, upgrades, or process improvement initiatives.
• Excellent communication skills with the ability to engage both technical and non‑technical stakeholders.
• Strong stakeholder management and interpersonal skills.
• Self‑driven, independent learner with the ability to adapt quickly to new tools and processes.

Preferred Skills

• Knowledge of higher education administration frameworks and compliance requirements.
• Familiarity with reporting, analytics, and data management within Digii or related systems.
• Certification in Project Management (PMP, PRINCE2, Agile, Scrum) or IT administration.