Assistant Manager

Cotiviti; Hyderabad; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Cotiviti is hiring for an Assistant Manager, Operations in Hyderabad. You will oversee a team, manage performance, and drive process improvements in an International Voice Process environment. CN/US healthcare exposure is a plus.

The role requires night shifts, office-based presence, and a maximum of 30 days notice for joining. Candidates must have the designation on paper as Assistant Manager or Manager and be willing to work from the Hyderabad office. Immediate joiners are preferred.

Qualifications

• Must have 2+ years of experience as an Assistant Manager with designation on paper.
• Experience in International Voice Process is essential.
• Experience in US Healthcare Voice Process is preferred.

Responsibilities

• Lead and manage operations with a focus on delivery excellence.
• Monitor performance metrics and generate reports for stakeholders.
• Drive process optimization and strategic planning across teams.
• Handle hiring, disciplinary actions, and succession planning.

Skills

People management

Operational excellence

Process optimization

Strategic planning

Leadership

Team engagement

Performance monitoring

Reporting

Stakeholder management

Data analysis

Quality control

Performance reviews

Attrition management

Hiring

Training & development

Escalation management

Initiative taking

Technical competency

Time management

Education

Any Graduate / Postgraduate

Job description

We Are Hiring Assistant Manager, Operations | Hyderabad.

Eligibility Criteria:

• Any Graduate / Postgraduate.
• Minimum 2+ years of experience as an Assistant Manager, with the designation mandatory on paper.
• Must have experience in an International Voice Process.
• Experience in US Healthcare Voice Process is preferred.
• Strong hands-on experience in the following areas:
  • People Management and Operational Excellence
  • Process Optimization and Strategic Planning & Execution
  • Leadership and Team Engagement
  • Performance Monitoring, Reporting, and Management
  • Stakeholder Management and Communication
  • Data Analysis and Quality Control
  • Performance Reviews and Improvement
  • Attrition and Shrinkage Management
  • Hiring and Disciplinary Actions
  • Succession Planning, Training, and Development
  • Escalation Management and Critical Thinking
  • Initiative Taking and Technical Competency
  • Delivering Results and Implementing Feedback
  • Time Management

Other Requirements:

• Must be willing to work from the office in Hyderabad.
• Should be comfortable working in rotational shifts, including night shifts.
• Immediate joiners to candidates with a maximum 30-day notice period are preferred.

We look forward to connecting with suitable candidates!

Note:

• Candidates must have experience as an Assistant Manager or Manager on paper.
• Candidates must have experience in an International Voice Process or US Healthcare Voice Process. Experience in any other process or domain will not be considered for this requirement.

Regards,

Talent Acquisition Team