Assistant Manager

Globiva; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Globiva in India seeks a senior sales leader to manage a team and drive monthly targets for credit cards, loans, and NBFC products. The role focuses on reducing attrition and shrinkage while upholding high service levels.

Responsibilities include KPI-driven optimization of BFSI operations, cross-functional collaboration to resolve complaints, and maintaining cost-effective sales processes. The ideal candidate has a proven track record in banking sales leadership.

Qualifications

• 4-15 years of experience in banking sales or related field.
• Strong knowledge of banking products including credit cards, loans, and NBFC services.
• Proven track record in managing teams to achieve sales targets while controlling costs.

Responsibilities

• Manage a team of sales professionals to achieve monthly targets in credit card sales, loan sales, and NBFC products.
• Develop and implement strategies to reduce attrition and shrinkage rates while maintaining high service levels.
• Analyze KPIs such as AHT, KRA, SLA, and KPI to identify areas for improvement in BFSI operations.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.

Skills

Team management

Sales leadership

KPI analysis

Customer service

Job description

Roles and Responsibilities :

• Manage a team of sales professionals to achieve monthly targets in credit card sales, loan sales, and NBFC products.
• Develop and implement strategies to reduce attrition and shrinkage rates while maintaining high service levels.
• Analyze key performance indicators (KPIs) such as AHT, KRA, SLA, and KPI to identify areas for improvement in BFSI operations.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.

Job Requirements :

• 4-15 years of experience in banking sales or related field.
• Strong knowledge of banking products including credit cards, loans, and NBFC services.
• Proven track record in managing teams to achieve sales targets while controlling costs.