Category Manager- Operations

Urban Company (UC); Hyderabad; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Urban Company is hiring a Category Manager for city/central roles to own on-ground operations, onboarding partners, and improving the partner base quality. You will also support BAU category activities related to supply and revenue planning.

Collaborate with marketing, technology and product teams to execute category projects. The role requires 6 months to 2 years’ experience and strong Excel/SQL/Tableau/Power BI skills.

Qualifications

• 6 months to 2 years of work experience.
• Proficient in advanced Excel/ SQL/Tableau/Power BI.
• Ability to work in a fast-paced environment and solve ambiguous problems.

Responsibilities

• Drive onboarding of service professionals across the city; manage full supply chain aspects for partners.
• Lead projects aimed at improving customer and partner experience.
• Collaborate with marketing, technology and product to execute category and central level initiatives.

Skills

Problem solving

Fast-paced work style

Ambiguity handling

Tools

Excel

SQL

Tableau

Power BI

Job description

Category Manager- City/Central Role | Urban Company

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services
2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood
3. Technology first: Bring innovation and technology to an age-old industry

About the Role & Team :-

1. Category Manager is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base
2. This includes end-to-end ownership of the initiative, includin problem solving, analysis, process improvement, execution .
3. Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning

What you will do:

1. Drive onboarding of great service professionals in the category -involves thinking through the full supply chain - sourcing, selection, and training of partners.
2. Be part of projects that are focused on improving customer and partner experience
3. Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects

What we need:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months -2 years of work experience
• Proficient in advanced Excel/ SQL/Tableau/Power BI
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.
• Hustle and get things done attitude