Assistant Manage - IT Business Partner

SNV Aviation; Mumbai; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

SNV Aviation is seeking an Assistant Manager - Business Analyst to drive technology solutions for eCommerce, CRM, loyalty, and customer experience platforms. You will partner with business stakeholders to gather requirements, document BRDs, write user stories, and support the full SDLC from design to deployment.

The role emphasizes collaboration with marketing, sales, and operations teams, with a focus on improving digital platforms and customer communications.

Qualifications

• Gather requirements, prepare BRDs, functional specifications, user stories and process documentation.
• Manage eCommerce, FNS, Loyalty, CRM, Customer Experience and Marketing platforms.
• Support SDLC activities from requirement gathering through deployment and support.
• Evaluate emerging digital technologies and identify improvement opportunities.
• Partner with eCommerce, FNS, Marketing, Loyalty, Customer Experience, Commercial and other business teams.
• Support dashboards, reporting and business insights.
• Coordinate with vendors for delivery, support and enhancements.

Responsibilities

• Gather requirements and prepare BRDs, functional specs, user stories and process docs.
• Manage eCommerce, FNS, Loyalty, CRM, Customer Experience and Marketing platforms.
• Support SDLC activities from gathering to deployment and support.
• Evaluate emerging digital technologies and identify improvement opportunities.
• Collaborate with cross-functional business teams on initiatives.
• Support dashboards, reporting and insights for decision making.
• Coordinate with vendors for delivery, support and enhancements.

Skills

Business Analysis

Business Analyst

Project Manaagement

Stakeholder Management

eCommerce

Customer Experience

Education

Bachelor degree in Engineering, IT, Computer Science, Business Administration

MBA

Business Analysis certifications

Job description

Designation Assistant Manager - Business Analyst

Skills

Skills/Requirements

Business Analysis Business Analyst Project Manaagement Stakeholder Management eCommerce Customer Experience

Job Description

Job Description - Business Analyst / IT Business Partner

Job Summary

Business Analyst / IT Business Partner responsible for managing and supporting eCommerce, FNS, Customer Experience, Loyalty, CRM and Marketing technology platforms. The role works closely with business stakeholders to deliver technology solutions, manage enhancements and drive digital transformation initiatives.

Key Responsibilities

• Business Analysis & Requirement Management: Gather requirements, prepare BRDs, functional specifications, user stories and process documentation.


• Application & Product Management: Manage eCommerce, FNS, Loyalty, CRM, Customer Experience and Marketing platforms.


• Project Delivery: Support SDLC activities from requirement gathering through deployment and support.


• Technology: Evaluate emerging digital technologies and identify improvement opportunities.


• Collaboration: Partner with eCommerce, FNS, Marketing, Loyalty, Customer Experience, Commercial and other business teams.


• Data & Analytics: Support dashboards, reporting and business insights.


• Vendor Management: Coordinate with vendors for delivery, support and enhancements.

Requirements

• Bachelor degree in Engineering, IT, Computer Science, Business Administration or equivalent.


• MBA or Business Analysis certifications are advantageous.


• Strong understanding of eCommerce, FNS, Loyalty, CRM, Customer Experience and Marketing technologies.


• Strong understanding of Agile delivery frameworks and SDLC processes.


• Good understanding of airline schedule integration, IATA airline operational message formats and standards.


• Good understanding of Passenger Notification concepts, including automated customer communications for flight-related events.


• Familiarity with CMMI Level 5 framework implementation, process compliance, quality metrics and continuous improvement practices.

Work Experience

• 5+ years experience in Business Analysis, IT Business Partnering or Product Management.


• Experience with customer-facing digital platforms.


• Experience with Flight Notification Systems (FNS), Passenger Notification solutions, or customer communication platforms.


• Airline, Travel, Hospitality, Retail or eCommerce domain preferred.