Assistant Executive Housekeeper

Rosetta Hospitality; Varca; On-site; INR 446,400 - 669,600; Full time

Job summary

Rosetta Hospitality is looking for an experienced Executive Housekeeper for their five-star resort in Varca, Goa. The role involves managing housekeeping operations, adhering to budgetary requirements, and ensuring guest satisfaction. Candidates should have strong leadership and communication skills, along with a proven track record in a similar role. This position offers a dynamic work environment and the opportunity to lead a dedicated team in maintaining high service standards.

Qualifications

• Previous experience as an Executive Housekeeper (EHK) in a five-star resort.
• Strong administrative and leadership capabilities.
• Ability to manage guest relations effectively.

Responsibilities

• Responsible for cleanliness and appearance of the resort.
• Manage budget and costs for housekeeping.
• Ensure compliance with departmental standards.

Skills

Leadership skills

Communication skills

Problem-solving skills

Financial management (P&L, budget)

Guest relationship management

Job description

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Responsibilities

• Responsible for cleanliness, orderliness, and appearance of the entire resort.


• Responsible for budget of entire Housekeeping costs.


• Ensures compliance with the departmental BRISOP.


• Daily inspection of guest rooms, public areas, landscaping and other heart of the house areas.


• Coordinate the preventive maintenance schedule of rooms and public area with Engineering.


• Ensure immediate action on guest requests is adhered to by the associate.


• Recruit and train new employees and evaluate their effectiveness.


• Plans the work for the housekeeping department and distributes assignments accordingly.


• Assigns regular duties and special duties for housekeeping associates.


• Maintains a log book of all employees within the department.


• Conduct performance appraisals as instructed by the EAM‑Rooms.


• Responsible for keeping the costs in control with respect to budgets.


• Prepare Annual Housekeeping Budget in coordination with the EAM Rooms.


• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement.


• Maintain par stock of guest supplies, cleaning supplies, linen, and uniform.


• Organize inventories with Accounts and general store for linen, uniform and fixed assets.


• Pay particular attention while organizing pest eradication activities.


• Prepare all necessary reports for management information.


• Assist the Purchase department in selecting suppliers for items related to Housekeeping.


• Plan, control and supervise all Horticultural activities.


• Keeps aware of the latest industry trends and practices of Housekeeping and concepts through trade literature and actual visits.


• Maintains the Lost and Found department and is responsible for all lost‑and‑found items. Determines the rightful owner and send correspondences accordingly.


• Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner.


• Responsible for achieving a score of 90% in audit for complete Housekeeping operations and take necessary action for the shortcomings for standard compliance.

Job Specification

Knowledge & Skills

• Previous experience as an EHK in a five‑star resort


• Proven leadership skills and an energetic ability to motivate others


• Strong administrative and communication skills


• Determined, enthusiastic and self‑motivated


• Strong Guest relationships management (internal/external)


• Ability to perform effectively when there are significant pressure peaks


• Hands‑on experience with financial management P&L, forecast, budget and CAPEX


• Strong analytical and problem‑solving skills, ability to anticipate problems and implement immediate corrective action

Personality

• Previous experience as an EHK in a five‑star resort


• Proven leadership skills and an energetic ability to motivate others


• Strong administrative and communication skills


• Determined, enthusiastic and self‑motivated


• Strong Guest relationships management (internal/external)


• Ability to perform effectively when there are significant pressure peaks


• Hands‑on experience with financial management P&L, forecast, budget and CAPEX


• Strong analytical and problem‑solving skills, ability to anticipate problems and implement immediate corrective action

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