Assistant General Manager Operations

Phoenix Incorporated; Ahmedabad District; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Phoenix Incorporated seeks an Assistant General Manager Operations to oversee mall operations, ensuring high service standards and efficient facility management.

Lead budgeting, security, housekeeping and engineering activities while building strong relationships with retailers and external agencies. The role requires strategic planning, decisive leadership and a focus on customer satisfaction.

Qualifications

• Graduate, MBA preferred.
• 10–12 years of retail operations experience.
• Mall management experience advantageous.

Responsibilities

• Develop and implement mall operations strategy across facilities.
• Manage budget for operations, security and engineering functions.
• Foster retailer relationships and resolve issues promptly.
• Coordinate with municipal/regulatory bodies for permits and licenses.
• Ensure service standards, safety and security across all centers.
• Drive revenue through efficient space utilization and services.

Skills

Mall management

Retailer relationships

Budgeting

Leadership

Decision making

Education

MBA

Graduate

Job description

Job Title

Assistant General Manager Operations

Department / Division

Operations

External Interface

(Enlistexternal agencies/authorities that you are required to deal with whiledischarging your duty)

• Retailers BusinessDevelopment/ Sales Head, Store Managers
• Outsourced Agencies
• Local municipal authorities/ government and other regulatory bodies

Minimum Qualification

(i.eeducation, training etc.)

• Graduate, MBA

Minimum Experience

• 10 to 12years of retail industry experience in Operations

Special Skills/Attributes

(requiredfor performing the job effectively)

• Sound Knowledgeof Mall Management practices
• Principles ofbuilding and maintaining retailer / customer relationship
• Knowledgeofbusiness planning and budgeting
• Should possessgood decision making and leadership skills

Overall Purpose/Objective

Responsible for the overall operations and maintenance of the property in order to provide customers with a comfortableenvironment and quality services and retailers with adequate facilities/support leading to customersatisfaction and enhanced consumption

Key Responsibilities

• Develop anddeploy the mall management strategy and implement policies and processesrelated to parking, house-keeping, horticulture, pest control and faadecleaning across all the malls and common area in coordination with CentreDirector
• Prepare anoverall budget for the Operations department incorporating operations,security and engineering expensesafter reviewing the annual/quarterly
• Ensure adherenceto the budget assigned for the various activities/ areas of operations (suchas Enginnering,Parking, House-keeping etc.)
• Develop andmaintain good working relationships with all retailers by interacting withthem on a regular basis and resolve their issues
• Monitor the completion of leasing administration process by theretailer, provide with Occupant�s Manual and monitor adherence to allpolicies/procedures related to store display, logistics, garbage, malltimings etc.
• Identify potential agencies for House-keeping, Parking,Horticulture, fulfilling the pre-defined criteria and conduct the empanelmentof the same.
• Ensure adherence to the defined/ desired timelines forresolution of retailer complaints through Smile Centres
• Defining the Service Standards for the Engineering, housekeeping,security agency in line with corporate standards and also develop thedeployment plan with the teams.
• Define Parking Guidelines / Rules for the Parking operations andensure parking revenue maximization through efficient utilization of parkingspace, and improving the overall service levels
• Drives thedevelopment and implementation of the maintenance strategy with the ChiefEngineer across all the equipment / systems within the property; coveringaspects of preventive and break-down maintenance, in order to provide acomfortable and secure environment for customers.
• Liaise with local municipal authorities/ government and otherregulatory bodies along with the Manager Regulatory Approvals and ensure that allpermissions/ licenses are in place
• Maintain the Retailer Satisfaction, Retailerrelationship, Agency Relationship & Customer satisfaction
• FLS, Security and Parking Zero tolerance for FLS and ensuring all equipment installations are always in healthy working condition. Appropriate security measures without offending the customers and ensuring smooth ingress/egress of cars with minimum time and maximizing the parking revenue
• Engineering and Projects Best practices to be followed. Strong planning, least inconvenience to customers/retailers and sticking to timelines with no compromise on the quality
• Training Trainings on different modules to refresh the technical/soft skills of work force and keeping a tab in ensuring that regular trainings are imparted to entire workforce
• Revenue Maximization and Collection Additional revenue streams to be explored like storage space, optimum utilization of parking space, concierge desk, other value add services to enhance the experience and revenue.
• Events Execution- Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality
• Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets