Assistant General Manager

Secure Parking Solutions

Gurugram District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Secure Parking Solutions is seeking an experienced professional to manage multiple site parking operations while driving business development and client relations. This role requires strong leadership and operational management skills, with a focus on profitability and service standards.

The ideal candidate will have 12-18 years of relevant experience, including the ability to lead teams and deliver results in a dynamic environment. A Post Graduate or MBA is preferred for this position.

Qualifications

12–18 years of experience in operations and business development in relevant industries.
Experience managing large multi-site operations and regional teams.

Responsibilities

Manage multi-site parking operations and ensure SOP adherence.
Identify new opportunities across various sectors.
Act as key relationship owner for clients and resolve concerns.
Drive revenue, profitability and monitor budgets and collections.
Lead Regional Managers and drive performance reviews.

Skills

Operations management and execution

Business development and sales leadership

Client relationship management

Leadership and people management

Communication and presentation skills

Education

Post Graduation / MBA

Job description

Role & responsibilities

Responsibilities

Operations Management

Manage multi-site parking operations; ensure SOP adherence, SLA compliance, audits, manpower planning, productivity improvement, safety and service standards.

Business Development

Identify new opportunities across airports, malls, hospitals, commercial properties, real estate, smart mobility and parking infrastructure projects; manage proposals, tenders, negotiations and closures.

Client Relationship Management

Act as key relationship owner for clients; conduct reviews, resolve concerns, improve retention and identify expansion opportunities.

Financial Management

Drive revenue, profitability and EBITDA objectives; monitor budgets, forecasting, billing, collections, cost controls and site profitability.

Contract & Risk Management

Manage commercial terms, pricing, contractual obligations, risks and approvals.

Team Leadership

Lead Regional Managers, Operations Managers and site teams; drive performance reviews, coaching, training and employee development.

Reporting & Governance

Prepare MIS, dashboards and performance reports for senior management review.

Internal Relationships

CEO / Senior Management Business performance, operational updates and strategy.
Human Resources – Manpower planning, employee matters and capability building.
Finance – Budgets, profitability, collections and financial controls.
Operations Teams – Execution, compliance and service delivery.

External Relationships

Existing Clients – Service reviews, satisfaction, renewals and relationship management.
Prospective Clients – Business acquisition and commercial discussions.
Government Authorities / Local Bodies – Approvals, compliance and coordination.

Key Competencies Required

Strategic & tactical planning
Operations management and execution
Business development and sales leadership
Commercial acumen and financial modelling
Contract negotiation and management
Client relationship management
Leadership and people management
Problem solving and decision making
Communication and presentation skills

Preferred candidate profile

Qualification & Experience

Post. Graduate in any discipline. Post Graduation / MBA preferred. 12–18 years of experience in operations and business development, preferably in parking management, facility management, hospitality, retail, real estate, mobility or related service industries. Experience managing large multi-site operations and regional teams is preferred.

Key Performance Indicators (KPIs)