Assistant Front Desk Manager

Talent Corner Hr Services; New Delhi; On-site; INR 246,000 - 379,000; Full time

Job summary

Talent Corner Hr Services is seeking a Front Office Executive responsible for front desk operations, guest check-in/check-out, room reservations, and guest queries using OPERA PMS. The role requires delivering a smooth, pleasant guest experience and coordinating with housekeeping and F&B to ensure seamless service.

Ideal candidates will have a hotel management qualification and hands-on OPERA PMS experience, with strong communication and interpersonal skills and a willingness to work rotating

Qualifications

• Experience in front desk operations and guest check-in/check-out.
• Knowledge of OPERA PMS is mandatory.
• Strong communication and interpersonal skills.
• Willingness to work rotational shifts.

Responsibilities

• Handle front desk operations with OPERA PMS.
• Process check-in/check-out and guest billing.
• Manage room reservations and guest profiles.
• Respond to guest queries and requests professionally.
• Coordinate with housekeeping and F&B departments.
• Maintain accurate guest records and front desk documentation.
• Answer phone calls and manage reservation inquiries.
• Adhere to cash handling, billing, and shift handovers.
• Uphold high standards of guest service and professionalism.

Skills

Guest service orientation

Communication skills

Interpersonal skills

Education

Graduate or diploma in Hotel Management / Hospitality

Tools

OPERA PMS

Job description

Role & responsibilities

We are looking for a well-groomed and guest-oriented Front Office Executive with hands‑on experience in OPERA PMS. The candidate will be responsible for handling front desk operations, guest check‑in and check‑out, room reservations, billing and guest queries while ensuring a smooth and pleasant guest experience.

Key Responsibilities

• Handle guest check‑in and check‑out efficiently using OPERA PMS.
• Manage room allocation, reservations, guest profiles and room status updates.
• Prepare guest bills, process payments and handle guest folios accurately.
• Attend to guest queries, requests and complaints professionally.
• Coordinate with housekeeping, food and beverage, and other hotel departments.
• Maintain accurate guest records and complete front desk documentation.
• Handle telephone calls, guest requests and reservation‑related queries.
• Follow hotel procedures for cash handling, billing and shift handovers.
• Ensure high standards of guest service and professional conduct.

Preferred candidate profile

• Graduate or diploma holder in Hotel Management / Hospitality preferred.
• 24 years of experience in hotel front office operations.
• Hands‑on working knowledge of OPERA PMS is mandatory.
• Practical experience in check‑in, check‑out, room allocation and billing.
• Good communication and interpersonal skills.
• Professional grooming, a guest‑focused attitude and attention to detail.
• Willingness to work rotational shifts, including weekends and holidays.

Preferred Candidate Background

Candidates currently or previously working in business hotels, premium hotels or reputed hotel chains such as Hyatt, Taj, ITC, Radisson, Marriott and similar establishments will be preferred, subject to verification of OPERA PMS experience.