ASSISTANT ENGINEER - SERVICE - HUBLI (3-5 YEARS)

Texmoprecisioncastings; Hubli; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Remote Working

Medical Insurance

Life Insurance

Paid Holiday

Subsidised Healthy Meals

Job summary

A leading engineering firm in Hubli is seeking an Assistant Engineer to ensure customer satisfaction within the territory and provide effective solutions. This role involves managing service tours, handling complaints, and facilitating service backup for dealers. The ideal candidate should hold a Diploma in Mechanical or Electrical Engineering and have at least 3 years of experience in customer handling. Competitive benefits include remote working and various insurance plans.

Qualifications

• Minimum 3 years of experience in customer handling or relevant field.
• Background from Pump Industry or related work experience.
• Service engineers’ trainee needs no experience.

Responsibilities

• Ensure customer satisfaction and operational efficiency.
• Manage stakeholders and provide appropriate solutions.
• Verify field performance and collect feedback for product improvements.

Skills

Problem-solving skills

Effective communication skills

Safety protocols knowledge

Team collaboration

Education

Diploma in Mechanical Engineering or Electrical Engineering

Job description

Assistant Engineer - Service - Hubli (3-5 years)

Assistant Engineer - Service - Hubli (3-5 years) • Texmo Industries
Hubli, India • Customer Service

As a field service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

• Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
• Visit and Reporting to branch once in fortnightly for 2 days.
• Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
• Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
• Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
• Appoints and standardize authorized service outlets as per annual service plan.
• Facilitates dealers with service backup for providing speedy service delivery to customers.
• Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
• Lodges product failures along with failed components for fixing their root causes and further corrective action
• Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC
• Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints
• Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branches
• Monitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing spares
• Conducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service plan
• Takes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)
• Must have background from Pump Industry or Related work experience.
• Diploma in Mechanical Engineering and Electrical Engineering or a related field.
• Minimum of 3 years of experience in customer handling or relevant field.
• Service engineers’ trainee needs not required any experience.
• Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.
• Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
• Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.
• Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.

More Information

• A career ladder system, which defines the career progression path for employees based on their skills, experience, and length of service
• Integrated career progression framework with other processes in the organization as performance reviews, goals and OKRs, and promotion management.
• Internal Hiring – Advertising posts and promotion opportunities within the organization
• Providing employee development that readies workers for progression, such as training, coaching, mentoring, or involvement in special projects
• Regular Training Opportunities to develop skills at all levels
• Mentoring and Coaching schemes that give the individual’s the attention they need

Remote Working

Medical Insurance

Life Insurance

Family Support and Care

Uniform

Paid Holiday

Subsidised Healthy Meals

Work-Life Balance

Annual Health Check-ups

Teamwork

Safety and Working for the Community

Open and Transparent Culture

Be curious

Researching our company will help you in your application and in subsequent rounds of interviews too. Find out about us and follow us on social media to know more about our company culture and values. It would be helpful for you to visit our website and know more about our products, people & processes. This will help you decide if a career with us is right for you, and ensure that you send in your application with relevant and correct information.

Complete the application

Every job has a specific set of requirements. In order to boost your chances of being hired, please send in a complete application with all supporting documents and information that is needed by our team. It is good to be accurate, truthful, and correct in your application. We would recommend that you review your application before sending it to us, and focus on quality of content rather than quantity of information.

Referrals

Referrals and references help boost job applications. Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects. Please be sure to include all contact details of the person who is referring you to us. We may contact the person to find out more about you, so making it a professional and honest referral will help you.

Follow the instructions

This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us. Following the instructions correctly & fully will ensure that your resume goes through the hiring process smoothly and gets processed by the right person at the right time. It will increase your chance of being called for an interview and getting hired.

Resume screening

Send in your resume with all the information required. We usually take 10 working days to look over the applications and arrive at a decision – we promise to let you know either way. If your resume is cleared, you move to the next stage in the recruitment process.

Preliminary meeting

This can take place via a video call or a phone call, or even a direct meeting. This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment.

Assessment round

In this round, you will go through a technical or a functional assessment depending on the role that you have applied for. There is also a DiSC assessment round for candidates who apply to us for key roles.

Final interview

If you have made it this far then you get to meet the team leaders or top management of our company – depending on the job that you have applied for. The final interview helps us understand you even more before we hire you for the job.