Assistant Engineer Noida,Uttar Pradesh,India Service Delivery Posted 2 hours ago

Ericsson GmbH; Dadri; On-site; INR 520,000 - 640,000; Full time

Job summary

Ericsson GmbH in Noida is seeking an experienced Assistant Engineer for 1st Level Operations to ensure services remain available and meet SLA targets. You will monitor services, manage events, and coordinate reactive and proactive maintenance across the network.

The role requires 5+ years in telecom/NOC, ITIL familiarity, GSM call flow knowledge, Linux basics, and the ability to work in a 24x7 shift environment. Strong communication and incident management skills are essential.

Qualifications

• 5+ years in telecom or NOC
• Understanding of SLA and RT
• Basic ITIL concepts and processes

Responsibilities

• Monitor services and manage events at the 1st level.
• Assess trends from customer complaints.
• Manage and resolve incidents at the 1st level.
• Escalate and track incidents.
• Initiate problem management and support corrective maintenance.
• Monitor and improve customer experience based on use cases.
• Assist in planned activity and group mailbox management

Skills

NOC familiarity

ITIL knowledge

GSM call flow

Linux basics

Incident management

Shifts 24x7

Communication skills

Customer-centric

Tools

OneFM

Grafana

TT creation tools (oneTM/ITSM)

Job description

## Assistant EngineerNoida,Uttar Pradesh,IndiaFind out how well you match with this jobJob ID: 792034## Join our Team**About this opportunity:**We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.**What you will do:*** Monitor services and manage events at the 1st level.* Assess trends identified from customer complaints.* Manage and resolve incidents at the 1st level.* Escalate and track incidents.* Initiate problem management and support corrective maintenance execution.* Monitor and improve customer experience based on use cases.* Planned activity support & group mail box management.**The skills you bring:*** Ericsson Operations Engine - Mode Of Operations.* Should have good knowledge on Network operation centre (NOC).* Must be proficient in basic telecommunication fundamentals.* Understanding the importance of SLA and RT.* Quick learner and flexible for Operations requirement* Essential good verbal and written communication Skills* Good / Excellent knowledge of GSM call flow* Understanding of ITIL* Basics Linux and Charging System Understanding.* Should have experience of 5+ years of experience in telecom or NOC.* Willing to work in shifts in 24\\*7 support team.* Monitoring of alerts via monitoring tools like OneFM, Grafana* TT creation within required SLA through TT creating tools oneTM, ITSM**“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”**