Engineer-Interconnect Billing

Ericsson GmbH; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Ericsson GmbH in India is seeking an L1.5 Level Operations professional to monitor, coordinate and support reactive maintenance ensuring SLA performance. The role requires handling 24x7 shifts, resolving customer issues, and root-cause analysis across application, network, and host layers.

Strong SQL/PL-SQL, UNIX skills and scripting experience are essential for success in telecom operations. You will contribute to SLA reporting and cross-team collaboration, maintaining service availability.

Qualifications

• 3+ years of experience in Billing Systems (CSGI-interconnect Billing).
• 3-4 years of experience in Telecom Operations.
• Good knowledge of SQL/PL-SQL and UNIX.
• Strong troubleshooting skills across application, network, and host layers.
• Ability to understand PL-SQL procedures and scripting (Perl, Shell, Python).
• Willingness to work in a 24x7 shift model and telecom ops background.

Responsibilities

• Monitor, coordinate, support, manage and execute reactive maintenance activities.
• Work in 24x7 shifts to ensure 100% SLA targets are met.
• Resolve customer and user technical issues and perform root cause analysis.
• Prepare SLA reports and participate in inter- and intra-team coordination.
• Ensure ongoing availability and performance of services per SLA.

Skills

Billing Systems (CSGI-interconnect)

Telecom Operations

Scripting (Perl, Shell, Python)

Troubleshooting across app/network/OS

Tools

SQL/PL-SQL

UNIX

Job description

Join our Team

About this opportunity:

We are now looking for a L1.5 Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

• Willing to work in the shifts in 24*7 Model
• Resolving the customer and user technical issues
• Troubleshooting to find the root cause of the error
• Maintaining the 100% SLA targets
• SLA report preparation
• Inter and Intra Team coordination and cooperation in resolving issues

The skills you bring:

• 3+ years of experience in Billing Systems (CSGI-interconnect Billing)
• 3-4 years of experience in Telecom Operations
• Good knowledge of SQL/PL-SQL and UNIX
• Good understanding of the Telecom domain
• Strong troubleshooting skills across application, network, and host layers
• Ability to understand PL-SQL procedures
• Experience in scripting (Perl, Shell, Python, etc.)
• Willingness to work in a 24×7 shift model
• Telecom operational support background

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN)