Assistant Branch Manager Operation

Aakash Educational Services (AESL); Bilaspur; On-site; INR 500,000 - 800,000; Full time

Job summary

AESL is seeking an experienced professional to manage daily branch operations in the finance sector, ensuring efficient use of resources and high levels of customer satisfaction.

You will oversee collections, complaint management, and retention efforts to minimize delinquencies and improve financial performance, while implementing strategies to drive sales growth and cost efficiency. Compliance with regulations and internal policies is essential.

Qualifications

• 3-10 years' experience in banking or finance industry with a focus on branch operations or similar role.
• Strong understanding of auditing principles, compliance regulations, and risk management practices.
• Proven track record in managing teams to achieve targets related to collections, customer satisfaction, and retention.

Responsibilities

• Manage daily operations of the branch, ensuring efficient use of resources and high levels of customer satisfaction.
• Oversee collections, complaint management, and retention efforts to minimize delinquencies and improve overall financial performance.
• Develop and implement strategies to increase sales growth, reduce costs, and enhance operational efficiency.
• Ensure compliance with regulatory requirements, internal policies, and procedures.

Skills

Branch Operations

Customer Service

Team Leadership

Job description

Roles and Responsibilities :

• Manage daily operations of the branch, ensuring efficient use of resources and high levels of customer satisfaction.


• Oversee collections, complaint management, and retention efforts to minimize delinquencies and improve overall financial performance.


• Develop and implement strategies to increase sales growth, reduce costs, and enhance operational efficiency.


• Ensure compliance with regulatory requirements, internal policies, and procedures.

Job Requirements :

• 3-10 years' experience in banking or finance industry with a focus on branch operations or similar role.


• Strong understanding of auditing principles, compliance regulations, and risk management practices.


• Proven track record in managing teams to achieve targets related to collections, customer satisfaction, and retention.