Regional Operations Manager

ABC - Aditya Birla Housing Finance Limited; Gujarat; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited in Gujarat seeks a Branch Operations Manager to oversee daily branch activities, ensure accurate loan disbursement, collections, and regulatory compliance. The role requires coordinating with Sales and Risk teams to maintain process integrity and customer service excellence.

You will navigate 60% manual processes, manage documentation, system enrichment, and timely dispatch of loan disbursal kits while maintaining strict checks.

Qualifications

• The role requires goal orientation, teamwork, interpersonal and influencing skills to manage customers effectively.
• Postgraduate education with 7–10 years of experience in banking and lending is preferred.
• Strong regulatory and risk-awareness capabilities are advantageous.

Responsibilities

• Process secured and unsecured loan disbursement and repayments.
• Ensure compliance with regulatory framework and liaise with Risk team.
• Provide quick, error-free customer service and branch support.
• Maintain documentation and system enrichment at branch level.
• Dispatch loan disbursal kits timely and accurately.
• Manage branch day-to-day activities with checks and controls, including bounce cheque and delinquency data handling.

Skills

Goal orientation

Team collaboration

Interpersonal skills

Influencing skills

Education

Postgraduate degree in Banking or related field

Job description

• The operations department is mainly responsible for managing the operations i.e. processing of secured and unsecured loans disbursement, repayments and ensuring adherence to regulatory framework. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments.They implement processes and ensure strict compliance by liaising with the Risk team
• The main activities undertaken at the branch level includescustomer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures – post closures processes
• The branch operations manager has additional responsibilities to manage bounce cheque data and delinquency data submission.
• To check transactions details are accurate and give authorisation accordingly
• To ensure timely disbursement of loan to customer with zero errors in transaction
• To ensure timely and accurate dispatch of loan disbursal kits
• To ensure banking activities are completed in a timely manner to avoid any escalations
• To ensure proper handling of loan and customer property documents with updated trackers for reference
• To be mindful that all operations processes involve 60% manual intervention
• At bigger locations – more branches under the purview of the Branch Operations Manager – span of control is increased considerably
• Accountable for overall setup of branch day to day activities and ensure proper checks and controls are in place to ensure error free transaction processing.

Key Aspects

• The operations department is mainly responsible for managing the operations i.e. processing of secured and unsecured loans disbursement, repayments and ensuring adherence to regulatory framework. They provide quick and error free customer service and work in close coordination with the Sales and Risk departments.They implement processes and ensure strict compliance by liaising with the Risk team
• The main activities undertaken at the branch level includescustomer service, documentation and system enrichment. The operations team processes transactions, ensures timely collections, and facilitates closures – post closures processes
• The branch operations manager has additional responsibilities to manage bounce cheque data and delinquency data submission.

Key Challenges

• To check transactions details are accurate and give authorisation accordingly
• To ensure timely disbursement of loan to customer with zero errors in transaction
• To ensure timely and accurate dispatch of loan disbursal kits
• To ensure banking activities are completed in a timely manner to avoid any escalations
• To ensure proper handling of loan and customer property documents with updated trackers for reference
• To be mindful that all operations processes involve 60% manual intervention
• At bigger locations – more branches under the purview of the Branch Operations Manager – span of control is increased considerably
• Accountable for overall setup of branch day to day activities and ensure proper checks and controls are in place to ensure error free transaction processing.

Enabling Skill Sets & Qualifications

The skills required for this role are goal orientation, working effectively with the teams, interpersonal and influencing skillsto manage customers effectively

Education and experience required for this role is post graduate with minimum 7-10 years of work experience in the banking and lending domain