Assistant Branch Manager-Inbound_Branch Banking-Service_Jaipur

Kotak Mahindra Bank; Jaipur; In loco; INR 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Kotak Mahindra Bank in Jaipur seeks an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure compliant, efficient service. You will manage customer service processes, handle cash operations with FX/TCs, and maintain AML/KYC controls for new accounts, while leading a small team.

The role emphasizes delivering exceptional customer experiences and coordinating with audits, regulators, and CPC/RPC to meet turnaround times.

Mansioni

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Descrizione del lavoro

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: