Assistant Branch Manager-Inbound_Branch Banking-Service_Durgapur

Kotak Mahindra Bank; Durgapur; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound at our Durgapur branch. This role leads daily operations, ensuring compliant processes and exceptional customer service in a fast-paced environment.

The candidate should demonstrate strong leadership, a solid grasp of banking operations, and dedication to maintaining audit readiness and operational efficiency.

Qualifications

• Bachelor's degree is required for the role.
• Proactive, detail-oriented mindset with strong leadership.
• Solid understanding of banking operations and quality customer service.

Responsibilities

• Oversee day-to-day branch operations and ensure smooth functioning.
• Adhere to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions handled by staff.
• Manage branch lobby and queue to improve service delivery.
• Handle cash operations, including FX and travelers' cheques within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms.

Skills

Leadership

Regulatory compliance

Customer service

Operational excellence

Education

Bachelor's Degree

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Durgapur

Hot Job

Job Description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job Info

• Job Identification 263428
• Job Category Consumer Bank
• Posting Date 09/28/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day