Assistant Branch Manager-Inbound_Branch Banking-Service_Durgapur

Kotak Mahindra Bank Ltd; Durgapur; On-site; INR 350,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensure policy compliance, and drive efficient service delivery. You will manage customer service processes, supervise staff, and monitor transactions to maintain accuracy and speed.

The role requires leadership, strong knowledge of banking operations, AML/KYC controls, and the ability to resolve customer issues within defined TAT.

Qualifications

• Leadership and people management abilities.
• Strong understanding of banking operations and processes.
• Knowledge of AML/KYC standards and regulatory requirements.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

AML/KYC knowledge

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.