Assistant Branch Manager-Inbound_Branch Banking-Service_Chennai

Kotak Mahindra Bank; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations in Chennai. The role emphasizes regulatory compliance, customer service excellence, and efficient process management at the branch level.

The incumbent will supervise cash transactions, manage the lobby, and ensure AML/KYC compliance for account openings, with focus on audit standards and customer experience.

Qualifications

• Bachelor's degree in any field.
• Experience in branch operations and customer service.
• Knowledge of AML/KYC and audit standards.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

Education

Bachelor's Degree

Job description

Hot Job

Job Description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job Info

• Job Identification 265607
• Job Category Consumer Bank
• Posting Date 09/28/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day
• Locations Ground Floor,New No.41,Old No.10,Plot No.163,Rajaji Road,, Chennai, Tamil Nadu, 400045, IN