Assistant Branch Manager-Inbound_Branch Banking-Service_Bilaspur

Kotak Mahindra Bank; Bilaspur District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Kotak Mahindra Bank is seeking a proactive Assistant Branch Manager-Inbound to supervise daily branch operations in Bilaspur District, India. The role demands leadership, strong banking know-how, and a commitment to delivering exceptional customer experiences.

The candidate will oversee customer service processes, ensure compliance with audit and regulatory requirements, and maintain operational efficiency while managing staff and branch lobby flow.

Qualifications

• Experience in managing branch operations and staff
• Strong understanding of banking policies and regulatory standards
• Proven ability to improve customer service processes and resolve issues

Responsibilities

• Oversee day-to-day branch operations for smooth functioning
• Ensure adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions performed by staff
• Manage branch lobby and customer queues to improve service delivery
• Handle cash operations including FX and traveler’s cheques within limits
• Resolve customer complaints within defined turnaround times
• Ensure AML and KYC compliance for account opening forms submitted to CPC/RPC

Skills

Leadership

Regulatory compliance

Customer service

Attention to detail

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.


2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.


3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.


4. Manage branch lobby and customer queues to enhance service delivery.


5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.


6. Address and resolve customer complaints within defined turnaround times (TAT).


7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.