Assistant Branch Manager - Inbound Banking Operations

Kotak Mahindra Bank; Bikaner; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Kotak Mahindra Bank is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and ensure regulatory compliance. You will lead customer service processes, manage lobby flow, and supervise cash operations including FX/TCs, while maintaining high service standards.

Ideal candidates will demonstrate strong leadership, deep knowledge of banking operations, and a commitment to AML/KYC compliance to safeguard customer interests and drive branch efficiency.

Qualifications

• Proven experience in branch operations leadership.
• Strong knowledge of AML/KYC processes and compliance.
• Ability to manage customer service workflows and queues.
• Familiarity with cash operations and foreign exchange limits.

Responsibilities

• Oversee day-to-day branch operations.
• Ensure compliance with policies, audits, and regulations.
• Authorize and verify system inputs for customer transactions.
• Manage lobby, customer queues, and service delivery.
• Handle cash operations including FX/TCs.
• Resolve customer complaints within defined TAT.
• Ensure AML/KYC compliance for all account forms.

Skills

Leadership

Banking operations

AML/KYC

Customer service

Regulatory compliance

Job description

Assistant Branch Manager-Inbound

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Oversee day-to-day branch operations, ensuring smooth and efficient functioning. Ensure strict adherence to bank policies, audit standards, and regulatory requirements. Authorize and verify system inputs for customer transactions and service requests done by subordinates. Manage branch lobby and customer queues to enhance service delivery. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits. Address and resolve customer complaints within defined turnaround times (TAT). Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level