Assistant Branch Manager-Inbound_BRANCH BANKING_0466_4567_1018182

Kotak Mahindra Bank; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in New Delhi is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure regulatory compliance. You will lead staff, manage customer flow in the lobby, and authorize inputs for transactions to maintain efficiency.

Key focus areas include AML/KYC compliance, adherence to audit standards, and delivering exceptional customer experiences through timely problem resolution and smooth service delivery.

Qualifications

• Strong leadership and team management skills.
• Solid understanding of banking operations.
• Experience delivering exceptional customer experiences.
• Knowledge of AML and KYC compliance.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Customer service

AML/KYC compliance

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: