Assistant Branch Manager-Inbound_BRANCH BANKING_0466_4326_1006214

Kotak Mahindra Bank; Mandi Dabwali; On-site; INR 350,000 - 600,000; Full time

Job summary

Kotak Mahindra Bank in Haryana, India, is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and enhance customer service. The role focuses on compliance with regulatory standards, effective queue management, and smooth cash handling under prescribed limits.

The ideal candidate will demonstrate strong leadership, solid banking operations knowledge, and a commitment to delivering exceptional customer experiences while maintaining audit readiness and process

Qualifications

• Proactive, detail-oriented mindset with branch operations understanding.
• Strong leadership and people-management abilities.
• Solid grasp of banking policies, AML/KYC and regulatory standards.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership

Attention to detail

Regulatory compliance

Customer service

Job description

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: