Assistant Branch Manager-Inbound_BRANCH BANKING_0466_5484_1006529

Kotak Mahindra Bank; Deoria; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Kotak Mahindra Bank is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations in Deoria, UP. You will ensure service quality, regulatory compliance, and efficient processing of customer transactions, while guiding staff to deliver exceptional customer experiences.

The role emphasizes strong leadership, adherence to AML/KYC norms, and effective queue management, with a focus on accuracy, risk control, and timely resolution of customer requests and complaints.

Responsabilidades

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Descripción del empleo

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements: