Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Bikaner; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Ltd invites applications for the Assistant Branch Manager-Inbound to lead daily branch operations and ensure top-tier customer experiences. The role requires meticulous adherence to AML/KYC norms, audit readiness, and effective cash handling within prescribed limits.

The ideal candidate will demonstrate strong leadership, knowledge of banking processes, and a commitment to regulatory compliance while managing customer flows and service quality at the branch level.

Qualifications

• Experience in managing branch operations
• Strong AML/KYC compliance knowledge
• Experience handling cash and cash-equivalents
• Ability to oversee audits and regulatory compliance

Responsibilities

• Oversee day-to-day branch operations and ensure smooth functioning
• Ensure adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions performed by subordinates
• Manage branch lobby and customer queues to improve service delivery
• Handle cash operations, including FX and traveler’s cheques within prescribed limits
• Address and resolve customer complaints within defined TAT
• Ensure AML and KYC compliance for all new account forms submitted to CPC/RPC

Skills

Leadership

Regulatory compliance

Customer service excellence

Education

Bachelor's degree in Banking/Finance

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.