Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Kanpur; On-site; INR 550,000 - 850,000; Full time

Job summary

Kotak Mahindra Bank Ltd in Kanpur seeks a proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory and audit compliance, and deliver outstanding customer experiences. You will lead a team, optimize service delivery, manage cash operations including FX and traveler’s cheques, and resolve customer issues within defined timelines. AML and KYC for new accounts must be strictly followed.

Qualifications

• Experience in banking operations and branch management.
• Ability to ensure regulatory and audit compliance.
• Proven leadership and customer service focus.

Responsibilities

• Oversee day-to-day branch operations for efficiency.
• Ensure adherence to policies, audits, and regulations.
• Authorize and verify system inputs for customer transactions.
• Manage lobby and customer queues to improve service.
• Handle cash operations, including FX and traveler’s cheques.
• Resolve customer complaints within defined TAT.
• Ensure AML and KYC compliance for new accounts.

Skills

Leadership

Banking operations

Customer service

Regulatory compliance

AML/KYC

Fraud prevention

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.