Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Mayiladuthurai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd. is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and deliver exceptional customer experiences. The role focuses on compliance with regulatory and audit standards, staff supervision, and efficient service delivery in the inbound channel.

You will lead cash and customer transaction processes while ensuring AML/KYC controls are followed. Strong leadership and banking operations knowledge are essential to drive smooth lobby

Qualifications

• Experience in branch operations and supervision.
• Knowledge of AML/KYC procedures.
• Ability to manage queues and cash operations.

Responsibilities

• Oversee day-to-day branch operations to ensure smooth functioning.
• Ensure adherence to bank policies, audits, and regulatory requirements.
• Authorize and verify system inputs for transactions performed by staff.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler’s cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account openings submitted to CPC/RPC.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.