Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Thane; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Assistant Branch Manager-Inbound to supervise daily branch operations, ensure regulatory and audit compliance, and drive efficient service delivery. The ideal candidate will lead a team, oversee cash operations including FX and traveler’s cheques within limits, manage customer queues, and safeguard AML/KYC processes for new accounts.

This role requires strong leadership and deep knowledge of banking operations to deliver exceptional customer experiences in a

Qualifications

• Experience leading branch teams and daily operations.
• Strong knowledge of banking operations and internal controls.
• Familiarity with AML and KYC requirements for account openings.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions performed by staff.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and traveler’s cheques within limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted.

Skills

Leadership

Banking operations

Regulatory compliance

Customer service

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.