Assistant Branch Manager - Branch Banking (Inbound)

Kotak Mahindra Bank; Khordha; On-site; INR 500,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Bhubaneswar is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory and audit compliance, and enhance customer service.

The role requires strong leadership, knowledge of banking operations, and the ability to manage cash operations, FX, and KYC/AML processes while maintaining efficient service levels. You will authorize system inputs, manage the lobby, and resolve customer issues within defined TAT.

Qualifications

• Experience in mid-level branch operations management.
• Strong leadership and customer service focus.
• Knowledge of AML and KYC compliance for account opening forms.
• Experience with cash operations, FX, and traveler's cheques.
• Ability to resolve customer complaints within defined TAT.

Responsibilities

• Oversee day-to-day branch operations.
• Ensure adherence to policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for transactions by staff.
• Manage branch lobby, customer queues, and service delivery.
• Handle cash operations including FX and traveler's cheques.
• Address customer complaints within TAT.
• Ensure AML/KYC compliance for opening forms.

Skills

Leadership

Customer service

Regulatory compliance

Job description

Assistant Branch Manager-Inbound_Branch Banking-Service_Bhubaneswar

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Experience Level Mid Level