Assistant Branch Manager

Darwinbox Digital Solutions Pvt. Ltd.; Gujarat; On-site; INR 378,000 - 462,000; Full time

Job summary

IIFL Finance Ltd in Gujarat is seeking a Gold Appraiser to handle end-to-end gold loan valuation, disbursal and closure, plus customer service at the branch.

You will attend walk-ins, perform gold valuations, store gold securely, manage cash during disbursals and repayments, and ensure proper KYC documentation and LOS entries for smooth operations.

Qualifications

• Experience in valuing gold and assessing purity.
• Excellent customer service and communication abilities.
• Handling cash and branch cash processes with accuracy.

Responsibilities

• Attend walk-in customers and explain gold loan process and schemes.
• Conduct gold valuations and identify purity accurately.
• Pack and store gold packets after loan disbursal and return possessions after closure.
• Manage cash during disbursals, interest collection, and loan closures.
• Create/modify LOS entries during disbursal, payments and closure; maintain branch registers.

Skills

Gold valuation

Customer service

Cash handling

KYC documentation

Communication skills

Job description

On-roll

Job Description

About IIFL Finance Ltd

IIFL Finance is one of the most preferred Gold Loan financing company inIndia. Having presence in 25 states and a network of 2700+ branches on a PANIndia level, our mission is to cater to the needs of all those who are lookingfor an easy swift, and low-cost financing option. Our customers can avail gold loansthrough submitting an online application or visiting any of our branches intheir vicinity. We also have an option where the customers can avail gold loansat their doorstep so that they are not deprived of financing options to fulfilltheir needs.

Our core values serve as a moral compass in all our activities. Fairness, Integrity, andTransparency - FIT is the driving force behind all that we do at IIFL. Weonly work with people who fit into our professional ethos. We are resolute inthe observance of these values and will let go of any growth opportunities thatdeem unfit.

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Group Company:

IIFL Finance Ltd

Primary Responsibilities:

• Attending to walk-in customers, addressingqueries about the gold loan process and schemes offered.
• Conducting gold valuations andidentifying gold purity accurately.
• Properly packing and storing gold andgold packets after loan disbursal. Returning gold ornaments to customers afterloan closure.
• Managing cash (system & physical)during loan disbursals, interest collection, and loan closures.
• Create new CUID in system &modifications in LOS during Disbursal, Part Release / Payments & LoanClosure.
• Maintain branch registers as per theguidelines – Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storageof customer KYC documents.
• Following up with customers for timelycollection of interest and principal payments.
• Providing good customer service at everystep i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities:

Insummary, the Gold appraiser is responsible for the end-to-end transactionprocess for gold loans - from valuation to disbursal to closure, along withcustomer service.

CTC Upto 3 Lacs ( for Non-Metro) / 4.20 Lacs ( for Metro )

Incentives extra - Best in the industry

Job Snapshot

Updated Date

24-09-2026

Job ID

Job_17314

Department

GL Branch Business

Location