Assistant Branch Manager

Darwinbox Digital Solutions Pvt. Ltd.; Sri Ganganagar; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Incentives

Job summary

IIFL Finance Ltd is seeking a Gold Loan Appraiser to handle walk-in customers, conduct gold valuations, and manage cash during disbursals and closures at our branch network. This role focuses on accuracy, compliance, and excellent customer service to support customers through the gold loan process.

The position involves end-to-end responsibility from valuation to disbursal and closure, including KYC documentation and record-keeping, with incentives and a strong team environment.

Qualifications

• Attending to walk-in customers and addressing queries about the gold loan process and schemes offered.
• Conducting gold valuations and accurately identifying gold purity.
• Packing and storing gold and packets after loan disbursal; returning ornaments after loan closure.

Responsibilities

• Create new CUID in the LOS during disbursal, part release, payments and loan closure.
• Maintain branch registers for key/cash/packet movements and visits.
• Ensure proper collection and storage of customer KYC documents and follow up on payments.
• Provide good customer service at every step of pledging, releasing, or payments.

Skills

Customer service

Gold valuation

Cash handling

KYC documentation

Job description

On-roll

Job Description

About IIFL Finance Ltd

IIFL Finance is one of the most preferred Gold Loan financing company inIndia. Having presence in 25 states and a network of 2700+ branches on a PANIndia level, our mission is to cater to the needs of all those who are lookingfor an easy swift, and low-cost financing option. Our customers can avail gold loansthrough submitting an online application or visiting any of our branches intheir vicinity. We also have an option where the customers can avail gold loansat their doorstep so that they are not deprived of financing options to fulfilltheir needs.

Our core values serve as a moral compass in all our activities. Fairness, Integrity, andTransparency - FIT is the driving force behind all that we do at IIFL. Weonly work with people who fit into our professional ethos. We are resolute inthe observance of these values and will let go of any growth opportunities thatdeem unfit.

Group Company: IIFL Finance Ltd

Primary Responsibilities:

• Attending to walk-in customers, addressingqueries about the gold loan process and schemes offered.
• Conducting gold valuations andidentifying gold purity accurately.
• Properly packing and storing gold andgold packets after loan disbursal. Returning gold ornaments to customers afterloan closure.
• Managing cash (system & physical)during loan disbursals, interest collection, and loan closures.
• Create new CUID in system &modifications in LOS during Disbursal, Part Release / Payments & LoanClosure.
• Maintain branch registers as per theguidelines – Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storageof customer KYC documents.
• Following up with customers for timelycollection of interest and principal payments.
• Providing good customer service at everystep i.e. while pledging, releasing, or making interest payments.

Additional Responsibilities:

Insummary, the Gold appraiser is responsible for the end-to-end transactionprocess for gold loans - from valuation to disbursal to closure, along withcustomer service.

CTC Upto 3 Lacs ( for Non-Metro) / 4.20 Lacs ( for Metro )

Incentives extra - Best in the industry

Job Snapshot

Updated Date

25-09-2026

Job ID

Job_17365

Sub Department (Last Level Set Mapping)

GL Branch Business