Assistant - Area Service Manager

Electrolabgroup; Mumbai; On-site; INR 550,000 - 850,000; Full time

Job summary

Electrolabgroup Mahape is seeking a Service Operations Coordinator to ensure 100% PM visit delivery across PAN India, coordinating with ASM and service teams, and maintaining ERP hygiene for service and spares modules.

The role requires 3-5 years of experience, strong written and verbal communication, and knowledge of lab equipment. You will monitor emails, OTP reports, and customer escalations while aligning with internal processes.

Qualifications

• 3 to 5 years of experience in similar roles.
• Strong written and verbal communication skills.
• Knowledge of lab equipment and maintenance processes.
• Ability to coordinate with ASM, service coordinators and HR.

Responsibilities

• Monitor 100% delivery of PM visits PAN India with ASM and service coordinators.
• Monitor service emails and ensure timely replies.
• Review OTP for billable visits and discuss OTP reports with customers in review meetings.
• Implement new plans/strategy discussed with management/HOD.
• Process trainee engineer confirmations and complete HR documentation.
• Maintain ERP hygiene for support and spares modules.
• Review in-house calibration and repairs and maintain SLA for TAT.
• Monitor service godown reviews and maintain zero discrepancies.
• Attend internal business process meetings (credit control, assurance, sales).
• Monitor tools and IT gadgets for the service team and provide approvals.
• Handle customer escalations and update and monitor same in ERP.
• Ensure service team gets troubleshooting assistance from HO.
• Create manpower requisition in ERP for open positions and follow up with HR for CVs and first interviews.
• Follow up with cross function to provide support to ASM/HOD for issues.

Skills

Written communication

Team handling

Troubleshooting

Lab equipments knowledge

Tools

ERP system

Job description

Skill set needed- Good written and communication skill, team handling, troubleshooting, knowlege of lab equipments

Experience- 3 to 5 years

Work location - Mahape

Job Description-

Monitor and make sure 100% delivery of PM visit PAN India with the help of ASM and service coordinators

Monitor Service email, service head email and make sure all emails are replied on time

Monitor OTP for billable visits and make sure that OTP reports are discussed in review meet with customer by ASM

Implementation of new plans/strategy discussed with management/HOD

Processing confirmation of trainee engg and complete documentation process with the help of HR team

Maintain ERP hygine for support module and spares module

Review inhouse calibration and repairs and maintain SLA for TAT

Monitor Service godown reviews and maintain zero discrepancies

Attend internal buisness process related meetings(Credit control, assurance, sales)

Monitor Tools and IT gadgets for service team and provide necessary approvals

Handle customer escalations and update and monitor same in ERP

Monitor and make sure that service team getting troubleshooting assistance from HO

Create manpower requisition in ERP for all the open position and follow up with HR for CV and take first round of interviews

Followup with cross function to provide support to ASM/HOD for issues