Assistant Area Manager-FPD-Surat

Aditya Birla Capital; Gujarat; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Aditya Birla Capital is seeking a dedicated leader to oversee the Financial Product Distribution team in Gujarat, India. This role involves driving sales targets, ensuring customer satisfaction, and adhering to regulatory policies. The ideal candidate will be skilled in team building and have a strong sales background.

Responsibilities include monitoring team performance, engaging with customers, and working towards business growth. Join us to shape the future of financial services and deliver outstanding customer value.

Qualifications

• Experience in managing financial product teams.
• Strong skills in sales and customer management.
• Ability to motivate and develop team members.

Responsibilities

• Build and enhance capabilities of the financial product distribution team.
• Ensure compliance with regulatory policies.
• Engage customers and maximize their satisfaction.
• Manage daily operations and team administration.
• Achieve revenue growth and profitability.

Skills

Leadership

Sales management

Customer engagement

Team building

Risk management

Job description

Job Purpose

The purpose of this job is to ensure achievement of business targets and enhancement of profitability of the assigned FPDs by providing effective leadership, monitoring people performance, and ensuring timely operations & providing support to ensure smooth functioning.

The product portfolio includes broking, mutual funds, life insurance, health insurance, cards and loans.

Job Context & Major Challenges

Aditya Birla Money Ltd. (ABML) is primarily a Broking Company that deals in Equity, Commodity & Currency. The workforce is about 800 spread across 40 locations with a customer base of more than 3 lacs. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. The Financial Product Distribution Channel of ABM will cater to the dynamic needs of the market for different products like Health Insurance, Life Insurance, Mutual Fund, etc. Through this new channel, ABM is venturing into the budding domain of multiplicity that works on the principle of “supplying after understanding demand”. The channel will work in sync with the units of ABC whose primary products will be in our product range.

Key Result Areas

KRA1: Team Building, Engagement & Development

• To build a sales driven proactive team and enhance their capabilities by imparting relevant knowledge and skills required for the FPDs to achieve their goals efficiently.
• Meeting the competition teams and doing competition talent mapping.
• Engaging the FPDs and keeping them motivated.

KRA2: To ensure effective risk management & policy adherence

• To ensure adherence of all regulatory compliances and critical policies set by the company.

KRA3: To ensure customer management & engagement

• To plan and execute local area programs and referral programs.
• To focus on retention of customers, higher revenue generation and referral activities.
• To continuously scan the local market penetration & competitive offerings and report on emerging trends for different product lines.
• To ensure client records are up to date in terms of financial details & contactability.
• To ensure speedy resolution of client queries and grievances to maximize satisfaction levels.

KRA4: To effectively manage day to day team administration and operations for smooth functioning of the team

• To monitor and foster all daily operations of the team.
• To handle a team of Financial Product Distributors and motivate them in target achievements.

KRA5: To ensure training and development for team effectiveness

• Ensure all the FPDs in the team attend training timely and effectively.

KRA6: Achieve the revenue growth & profitability to upscale the team

• To drive the sales targets for the team and build teams as per company’s annual target and overall objectives.
• To focus on revenue & profitability with achievement of target and yield management.
• To plan and execute various team level initiatives to ensure business momentum and direction.
• To engage in new and innovative business planning activities to increase client acquisition and team profitability.
• To monitor individual and team performance and take steps to improve productivity and correct deviations if any.