Service Operations Manager – Installation
Skylink Fibernet
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Skylink Fibernet in India seeks an experienced Service Operations Manager – Installation to oversee FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.
The role requires coordinating with NOC, Customer Care, Stores, and Network teams to resolve escalations and drive installation efficiency. You will monitor safety, SOP adherence, and KPI performance across operations.
Qualifications
- FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU knowledge.
- Strong team management and problem-solving skills.
- Good communication and coordination abilities.
- Experience in ISP/Telecom installation operations is preferred.
Responsibilities
- Manage daily FTTH/Internet installation activities.
- Lead Field Engineers, Technicians, and Team Leaders.
- Allocate installation jobs and ensure SLA compliance.
- Monitor productivity, pending jobs, repeat visits, and installation quality.
- Coordinate with NOC, Customer Care, Stores, and Network teams.
- Handle escalations and installation-related technical issues.
- Ensure proper installation of fiber cables, OLT/ONT/ONU, routers.
- Conduct field audits and ensure SOPs and safety standards.
- Prepare daily/weekly performance reports and monitor KPIs.
- Train and motivate installation teams.
Skills
Job description
We are looking for an experienced Service Operations Manager – Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.
- Manage and monitor daily FTTH/Internet installation activities.
- Lead and coordinate Field Engineers, Technicians, and Team Leaders.
- Allocate installation jobs and ensure timely completion within SLA.
- Monitor technician productivity, pending jobs, repeat visits, and installation quality.
- Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
- Handle customer escalations and installation-related technical issues.
- Ensure proper installation of fiber cables, OLT/ONT/ONU, routers, and related equipment.
- Conduct field audits and ensure compliance with installation SOPs and safety standards.
- Prepare daily/weekly performance reports and monitor operational KPIs.
- Train and motivate installation teams and improve overall service efficiency.
- Good knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing.
- Strong team management and problem-solving skills.
- Good communication and coordination abilities.
- Experience in ISP/Telecom installation operations is preferred.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
