Area Service Manager - MP (Indore)

River; Indore District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.

Our signature two-wheeler Indie – the SUV of Scooters – is built to be a dependable companion in getting things done. We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital,

Qualifications

• Proven experience in team management and customer engagement, with a strong focus on customer satisfaction
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and team members alike
• Strong analytical skills to assess customer feedback and market data, driving strategic decisions
• Ability to thrive in a fast-paced environment and adapt to changing business needs

Responsibilities

• Lead and manage a diverse team to ensure alignment with organizational goals and drive performance excellence across the region
• Develop and implement customer engagement strategies that enhance customer satisfaction and loyalty, ensuring a customer-centric approach in all interactions
• Analyze customer feedback and market trends to identify opportunities for growth and improvement within the region
• Collaborate with cross-functional teams to deliver exceptional service and resolve customer issues promptly, maintaining a high standard of customer management
• Achieve a measurable increase in customer satisfaction scores and retention rates within the assigned area
• Successfully lead the team to meet or exceed sales targets, driving revenue growth in the region
• Foster a positive team culture that promotes collaboration, accountability, and continuous improvement
• Implement effective training programs that enhance team capabilities and customer management skills

Skills

Team management

Customer engagement

Cross-functional collaboration

Analytical thinking

Job description

About River

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities

• Lead and manage a diverse team to ensure alignment with organizational goals and drive performance excellence across the region
• Develop and implement customer engagement strategies that enhance customer satisfaction and loyalty, ensuring a customer-centric approach in all interactions
• Analyze customer feedback and market trends to identify opportunities for growth and improvement within the region
• Collaborate with cross-functional teams to deliver exceptional service and resolve customer issues promptly, maintaining a high standard of customer management
• Achieve a measurable increase in customer satisfaction scores and retention rates within the assigned area
• Successfully lead the team to meet or exceed sales targets, driving revenue growth in the region
• Foster a positive team culture that promotes collaboration, accountability, and continuous improvement
• Implement effective training programs that enhance team capabilities and customer management skills

Ideal Candidate

• Proven experience in team management and customer engagement, with a strong focus on customer satisfaction
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and team members alike
• Strong analytical skills to assess customer feedback and market data, driving strategic decisions
• Ability to thrive in a fast-paced environment and adapt to changing business needs