Area Service Manager - Rajasthan

River; Jaipur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

River in Jaipur, Rajasthan is seeking an experienced Customer Operations Leader to guide a service team across the region, driving outstanding customer engagement and service quality. You will develop and implement customer management strategies, monitor performance metrics, and foster collaboration to exceed targets while strengthening relationships with key clients and stakeholders.

The ideal candidate brings 8+ years in customer management and team leadership, with a proven track record of

Qualifications

• 8+ years of experience in customer management and team leadership.
• Proven track record of enhancing customer experience and service delivery.
• Strong team management and development skills.
• Excellent communication and stakeholder rapport abilities.

Responsibilities

• Lead and manage a service team to ensure exceptional customer engagement and satisfaction across Rajasthan.
• Develop and implement customer management strategies to boost service delivery and efficiency.
• Foster teamwork, provide guidance, and support to team members to achieve performance goals.
• Monitor service metrics, identify improvement areas, and drive quality initiatives.
• Build strong relationships with key customers and stakeholders and meet their needs.
• Aim for a 90%+ customer satisfaction score through proactive service management.
• Lead the team to meet or exceed service delivery targets and improve metrics.
• Establish a positive environment to promote engagement, retention and growth.
• Increase loyalty and retention with proactive engagement initiatives.

Skills

Customer management

Team leadership

Communication

Interpersonal skills

Job description

Key Responsibilities

1. Lead and manage a team of service professionals to ensure exceptional customer engagement and satisfaction across the Rajasthan region
2. Develop and implement effective customer management strategies to enhance service delivery and operational efficiency
3. Foster a culture of teamwork and collaboration, providing guidance and support to team members to achieve performance objectives
4. Monitor service performance metrics, identify areas for improvement, and drive initiatives to enhance service quality
5. Build strong relationships with key customers and stakeholders, ensuring their needs are met and exceeded
6. Achieve a customer satisfaction score of 90% or higher through effective service management and team performance
7. Successfully lead the team to meet or exceed service delivery targets, resulting in improved operational metrics
8. Establish a positive team environment that promotes engagement, retention, and professional growth for all team members
9. Increase customer loyalty and retention rates through proactive customer engagement initiatives

Ideal Candidate

1. 8+ years of experience in customer management and team leadership roles, preferably in a service-oriented industry
2. Strong customer management skills with a proven track record of enhancing customer experience
3. Excellent team management and handling abilities, with a focus on motivating and developing team members
4. Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders