Area Service Manager - Bhubaneswar

River; Khordha; On-site; INR 600,000 - 1,000,000; Full time

Job summary

River is a design company building multi-utility products with a 1000+ team, headquartered in Bengaluru. The role focuses on leading a customer management team in Odisha, driving sales, and improving customer satisfaction through strategic engagement and leadership.

The ideal candidate will bring proven customer management skills, strong leadership, and exceptional communication to foster lasting relationships, analyze feedback, and shape service offerings for growth.

Qualifications

• Proven customer management skills with a focus on enhancing customer experience.
• Strong leadership and motivational abilities to guide a sales/customer team.

Responsibilities

• Lead and manage a team to achieve sales targets and improve customer satisfaction metrics
• Develop and implement strategies for effective customer management and engagement within the assigned area
• Analyze customer feedback and market trends to continuously refine service offerings and operational processes
• Foster a culture of excellence within the team by providing training, support, and motivation
• Achieve a minimum of 20% growth in customer satisfaction scores within the first year of employment
• Successfully lead the team to exceed quarterly sales targets by at least 15%
• Implement customer engagement initiatives that result in a 30% increase in repeat business
• Establish a high-performing team recognized for its commitment to customer service excellence

Skills

Customer management

Team leadership

Communication skills

Customer engagement

Tools

CRM systems

Job description

About River

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves. Our signature two-wheeler, Indie - the SUV of Scooters, is built to be a dependable companion in getting things done.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities

• Lead and manage a team to achieve sales targets and improve customer satisfaction metrics
• Develop and implement strategies for effective customer management and engagement within the assigned area
• Analyze customer feedback and market trends to continuously refine service offerings and operational processes
• Foster a culture of excellence within the team by providing training, support, and motivation
• Achieve a minimum of 20% growth in customer satisfaction scores within the first year of employment
• Successfully lead the team to exceed quarterly sales targets by at least 15%
• Implement customer engagement initiatives that result in a 30% increase in repeat business
• Establish a high-performing team recognized for its commitment to customer service excellence

Ideal Candidate

• Proven customer management skills with a focus on enhancing customer experience
• Strong team management abilities, demonstrating leadership and motivational skills
• Exceptional customer focus and engagement capabilities, with a track record of creating lasting relationships
• Excellent communication and interpersonal skills