Area Service Manager

Whirlpool, Inc.; Kolkata District; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Whirlpool India is seeking a role that ensures the quality of operations provided by service partners and maintains revenue from service partner interactions. You will support trade partners, assist in stock management for spare parts, and manage defects to improve shop-floor service delivery.

The role emphasizes training engineers, providing engineering solutions, driving sales of accessories and stabilisers, and coordinating with branch teams to meet targets while ensuring high customer

Qualifications

• B.Tech or equivalent in engineering required.
• Strong understanding of mechanical and electrical concepts.
• Sales orientation with customer-centric approach.
• Excellent communication and problem-solving abilities.

Responsibilities

• Validate replacement calls and initiate processes from service end.
• Assist service partners in stock management for spare parts.
• Defect management and trade support.
• Maintain trade partner satisfaction by timely resolution of defects at the shop floor.
• Provide swift response to escalated customer issues raised by trade partners.
• Perform periodic stock checks at trade partner godowns and minimize stock defects and repair costs.
• Train Service Engineers.
• Provide engineering solutions to issues faced by Service Engineers.
• Guide service engineers to excel in soft skills and customer interaction.
• Provide technical support to build expertise in product repairs and new products.
• Sales and revenue responsibilities.
• Coordinate with Branch Service Manager and Service Team for targets and product modifications.
• External meetings with Service Partners to ensure efficient customer service.
• Provide guidance and technical support to Service Engineers.
• Meeting with trade partners and ensure defect resolutions.
• Promote sales of accessories, water products, spare parts and stabilisers.

Skills

Mechanical concepts

Electrical concepts

Sales orientation

Communication skills

Problem solving

Education

B.Tech

Job description

About Whirlpool India

Whirlpool of India Limited, headquartered in Gurugram, is a leading home appliances company dedicated to enhancing life at home and inspiring generations through its trusted brands. The company operates three state-of-the-art manufacturing facilities in Faridabad, Pune & Puducherry, each reflecting Whirlpool’s commitment to providing best-in-class consumer solutions. Further driving innovation, the company has a Technology & Engineering Center, where India's world-class talent architects the next generation of home innovation. In the 2024-25 fiscal year, Whirlpool of India reported approximately INR 8110 Cr in annual revenue and employed 2193 people. More information is available at www.india.whirlpool.in

The team you will be a part of

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This role in summary

To Ensure Quality Of Operations Provided By Service Partners Of A Key partners Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partner

Your responsibilities will include

• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts


• Defect Management and Trade


• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor


• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs


• Training of Service Engineers


• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and new products


• Sales and revenue


• Coordinate with Branch Service Manager and Service Team for targets and product modifications


• External Meeting up with Service Partners to ensure efficient customer service


• Provide guidance and technical support to Service Engineers


• Meeting up with trade partners and ensure defect resolutions


• Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products

Minimum requirements

B.tech

Preferred skills and experiences

• Mechanical/Electrical concepts and theory Have Passion for our products, brands and consumer


• Sales intuitiveness


• Be Bold follow your aspirations and develop plans to


• Good communication skills achieve what many think is not possible; informed risk taking is rewarded


• Play To Win consistently demonstrate the drive, determination and persistence to succeed

At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.