Area Sales Manager

Birla Carbon; Karnataka; On-site; INR 750,000 - 1,200,000; Full time

Job summary

Aditya Birla Group seeks a Manager to implement a Loyalty Model and manage customer relationships across the assigned base. The role focuses on sustaining orphan customers, driving upsell through campaigns, and ensuring renewal collection and AUM health to contribute to overall growth.

The position requires leadership in allocating leads, monitoring performance, guiding the sales process, and achieving persistency targets with timely renewals.

Qualifications

• Experience in loyalty programs or customer lifecycle management.
• Strong relationship-building and account management skills.
• Ability to analyze and act on customer data and campaigns.

Responsibilities

• Implement Loyalty Model to drive customer engagement and retention.
• Maintain relationships with orphan customers and manage upsell opportunities.
• Ensure renewal collection and asset health for the assigned base.
• Allocate leads and monitor topline and health metrics; guide the team through sales processes.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Designation : Manager

Job Description:

Implementation of Loyalty Model

• To ensure maintenance of relationship with Orphan customers.
• Up-Sell to customers assigned through various campaigns.
• Ensure Renewal collection and AUM conservation of the assigned base.

Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company

• Allocate leads to the team members as per targets decided.
• Periodically monitor and review performance on the assigned topline and health parameters
• Handhold and guide them on the sales process, lead conversion and closure of sale
• Aggressively downloading all the RnR activities running by the organisation.

Executes smooth function of the sales and other processes in order to maximise business potential.

• Communicating any process change or change in any rules and regulations by the help of different training module.
• Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

Ensure relevant people in the right place right time in order to maximise the productivity

• Understanding the strength of the resource and depending on that allocating job responsibility
• Evaluating the opportunity of each business unit and allocating targets as per that.

Execute the right method of business acquisition in order get the profitable mix for the organisation

• Scrutinise the business on regular basis and give the relevant information to superiors
• Achieve Persistency targets as per the company norms so that renewals take place on time
• Take corrective actions related to persistency and health

Recruitment & Training

• To ensure recruitment of team on a time based manner.
• To manage attrition within the specified limits.
• Ensure through continuous on the job training, skill enhancement of team members.
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