Area Sales Associate

TravClan; New Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

TravClan, a B2B travel tech startup in India, seeks a dynamic Community & Sales Associate to be the first point of contact for travel agents in a specific region. You will educate members about TravClan, manage 100–200 business accounts, and drive agent retention while increasing their business volume.

Based in Connaught Place, Delhi, you will collaborate with finance, product and marketing, own region events, and help shape processes and reach.

Qualifications

• 2 years of experience in travel industry.
• Prior startup / travel experience preferred.
• Excellent communication and relationship-building skills.
• Comfortable with targets and travel.

Responsibilities

• First point of contact in building and managing a highly engaged community of business entrepreneurs/agents in a specific city/ state/ region.
• Educating members about TravClan and managing 100-200 business accounts.
• Healthy retention of agents while growing the volume of Agent's business through TravClan.
• Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting region wide offline and online events & meet ups of members from time to time.
• Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.

Skills

Sales

Account Management

Travel Industry Experience

Communication

Willing to Travel

Startup Experience

Targets

Job description

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

What is on Offer:

• Best Combination of Salary (₹ 5.4 LPA).
• Work with a young & passionate team to excel and make an impact.
• Work closely with the founders.
• Fast Career Growth with fast appraisals and fast salary increase.
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast-paced environment.
• Great Culture -> No hierarchy/politics nonsense guaranteed!.

Growth Path:

• GM/Director - 35-50 LPA
• Head - 18-35 LPA
• Manager - 10-18 LPA
• Associate - 5-10 LPA

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

What we are looking for:

Roles & Responsibilities:

• First point of contact in building and managing a highly engaged community of business entrepreneurs/ agents in a specific city/ state/ region
• Educating members about TravClan and managing 100-200 business accounts.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting region wide offline and online events & meet ups of members from time to time.
• Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Disciplined & Process Oriented
• Prior Sales / Account Management Experience
• Prior Startup / Travel experience preferred
• Good understanding of different business verticals
• Willing to learn more
• Willing to travel for work

Eligibility Criteria

• Have 2 years of experience in travel industry.

Check if you fit in the role-

You Must-

• Love Challenges
• Enjoy the Thrill of Closing Sales
• Be comfortable with Targets
• Enjoy speaking to clients on call
• Have 2 years of experience in travel industry.

You Can-

• Perform consistently
• Hustle, Hustle, Hustle

You Want to-

• Improve business acumen
• Improve negotiation skills

This role is not ideal for someone who is-

• Not comfortable with sales/targets and meeting with the agents.
• Not okay speaking with customers on call for a minimum of 4 hours daily!
• Not good at resolving customer queries or escalations.
• Not comfortable with targets.
• Not comfortable with long working hours.
• Not excited about working on Saturdays (6 days a week)

Important Points:

• Office Location- Connaught Place, Delhi
• Work Timings - You are considering joining a startup. Building anything of value takes time.