Account Manager

TravClan; India; On-site; INR 540,000 - 750,000; Full time

Job summary

TravClan, a B2B travel tech startup, is seeking an Account Manager to grow agent partnerships and manage 100-200 business accounts. You will resolve agent grievances related to payments and services while ensuring a superb experience.

You will work with finance, product, and marketing to build better processes, retain agents, and increase their volume with TravClan. This Delhi-based role offers fast appraisals, aggressive salary growth, and high ownership.

Qualifications

• Educate members about TravClan and manage 100-200 business accounts.
• Collaborate with finance, product, and marketing to build better processes, products, and reach.

Responsibilities

• Educating members about TravClan and managing 100-200 business accounts.
• Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting country-wide offline and online events & meet-ups of members from time to time.

Skills

Agent management

Sales target achievement

Client communication

Negotiation

Job description

Job Description:

About us: We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly. Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

Profile Overview: Account Manager at TravClan is a key role that focuses on growing the volume of business done by agents. You will be resolving agents' grievances related to payments, and services & work on retaining every agent with a wonderful experience.

Growth Prospects:

• Annual CTC - ₹ 5.4 to 7.5 LPA
• Promotions + aggressive growth prospects (read further) !
• Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020
• Aggressive Hikes - In the last appraisal cycle, the Annual hike was 35%.
• Growth Path
  • GM/Director 35-50 LPA
  • Head 18-35 LPA
  • Manager 10-18 LPA
  • Associate 5-10 LPA

What's on Offer:

• Work with a young & passionate team to excel and make an impact
• Work directly with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• A super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast-paced environment
• Great Culture - No hierarchy/politics nonsense guaranteed!

Our founding team:

• Ashish - Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun - Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag - Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile:

• You read the detailed company profile here.
• To know more about us, have a look at a few videos on Youtube!

What do we value?

• We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and have a rock-solid belief we can get there.
• We dream big, yet we start small and start quickly. We are not deterred by the extra effort needed to relentlessly execute, iterate, and execute to realize our dreams.
• We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
• We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
• We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy the time we spend together.

What we are looking for: Roles & Responsibilities: The sole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.

• Educating members about TravClan and managing 100-200 business accounts.
• Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
• Healthy retention of agents while growing the volume of Agent's business through TravClan
• Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
• Effectively managing feedback and escalations from customers and vendors.
• Hosting country-wide offline and online events & meet-ups of members from time to time.

Check if you fit in the role-

You Must-

• Love Challenges
• Enjoy the Thrill of Closing Sales
• Be comfortable with Targets
• Enjoy speaking to clients on call

You Can-

• Perform consistently
• Hustle, Hustle, Hustle

You Want to-

• Improve business acumen
• Improve negotiation skills

This role is not ideal for someone who is-

• Not comfortable with sales/targets
• Not okay speaking with customers on call for a minimum of 4-5 hours daily!
• Not good at resolving customer queries or escalations
• Not comfortable with long working hours
• Not excited about working on Saturdays (6 days a week)

The Recruitment Process: 1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test. 2. Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30-minute group discussion round. 3. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds. 4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes financial benefits and many other benefits.

Important Points:

• Office Location- Connaught Place, Delhi
• Work Timings - You are considering joining a startup. Building anything of value takes time.

Looking forward to having you on board with us!